Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

Bonnie Sturgeon

Inbound Customerz Care
Apple Grove,WV
Bonnie Sturgeon

Summary

Professional Customer Specialist motivated to provide highest quality customer experience. Strong administrative and organizational skills. Dedicated to increasing customer satisfaction and retention through efficient and accurate problem resolution.

Overview

4
years of professional experience

Work History

Codys Vitural Solutions LLC

Inbound Customer Care Specalist
09.2020 - Current

Job overview

  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Verified accuracy of customer account information and updated when necessary.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Took ownership of customers issues to follow problems through to resolution.

Education

Point Pleasant High School
Point Pleasant, WV

High School Diploma
05.1981

University Overview

Skills

  • Payment Processing
  • Quality Assurance
  • [Product or Service] support
  • Inbound Customer Service
  • Problem Resolution
  • Complaint Handling
  • Call center experience
  • Customer Service
  • First Call resolution
  • Understanding Customer Needs
  • Issue and Complaint Resolution
  • Calm and Professional Under Pressure
  • LiveChat Messaging
  • Call Documentation
Availability
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Timeline

Inbound Customer Care Specalist
Codys Vitural Solutions LLC
09.2020 - Current
Point Pleasant High School
High School Diploma

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Bonnie SturgeonInbound Customerz Care