Bonnie Switzer
New Park,PA
Summary
Proactive professional with a strong work ethic and effective communication skills. Quick learner with a commitment to team success and organizational objectives. Proven ability to adapt and contribute positively in dynamic environments.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Joe Pomykacz, State Farm Agent
New Park, PA
03.2025 - Current
- Communicate with clients regarding payment options and deadlines on overdue accounts.
- Mail thank-you cards to new clients.
- Document customer interactions thoroughly.
Household Manager
The Switzer's
New Park, PA
11.2015 - 03.2025
- Managed daily organization, cleaning, finances, meal planning, and maintenance for six-person household.
- Coordinated scheduling, appointments, and transportation plans.
- Demonstrated daily the ability to multitask, and use effective time management.
Licensed Property and Casualty Service Rep
Pam Franz, State Farm Agent
Yorktown, VA
07.2007 - 11.2015
- Resolved customer complaints through clear communication and problem-solving strategies.
- Assisted customers with policy questions, providing excellent customer service.
- Educated clients on insurance products and coverage options to help determine the customers' needs.
- Partnered with co-workers to streamline customer service procedures and improve workflows.
- Provided training to new employees on company policies and best practices.
- Processed new policy applications, and updated existing accounts with accuracy.
- Maintained accurate records of customer interactions and transactions.
- Responded promptly to emails and phone calls from customers who need assistance.
Assistant Kindergarten Teacher
Harrisonburg City Public Schools
Harrisonburg, VA
08.2003 - 09.2007
- Assisted lead teacher with daily classroom activities and lesson planning.
- Lead small group instruction to teach students' understanding and working with others.
- Organized materials to create an engaging classroom.
- Supervised recess, ensuring safety, and encouraging positive interactions.
- Provided feedback on student behavior to foster growth opportunities.
- Helped support relationships among guardians, students, and staff.
- Used positive reinforcement throughout the day.
Education
Bachelor Of Arts (BA) - Liberal Arts
Eastern Mennonite University
Harrisonburg VA06-2003
Skills
- Verbal and written communication
- Time management
- Team collaboration
- Safe learning environment
- Reliability
- Instructional support
- Attention to detail
- Small group instruction
- Multitasking skills
- Professionalism
Affiliations
- Wife and Mom of 4
- Sunday School Teacher
- CPR/First Aid Certified
References
References available upon request.
Timeline
Customer Service Representative
Joe Pomykacz, State Farm Agent
03.2025 - Current
Household Manager
The Switzer's
11.2015 - 03.2025
Licensed Property and Casualty Service Rep
Pam Franz, State Farm Agent
07.2007 - 11.2015
Assistant Kindergarten Teacher
Harrisonburg City Public Schools
08.2003 - 09.2007
Bachelor Of Arts (BA) - Liberal Arts
Eastern Mennonite University