Bonnie Voyles Potter
Lewisburg
Summary
As an Administrative Services Assistant 4 in the Pesticides Section of the Tennessee Department of Agriculture, I bring a proactive and service-oriented approach to my work each day. I am committed to assisting applicators, facilitating smooth certification processes, and ensuring clear communication with the public. My goal is to support individuals efficiently while upholding compliance and industry standards. Authorized to work in the US for any employer.
Overview
22
22
years of professional experience
Work History
Administrative Services Assistant 4
State of TN, Dept of Agriculture (Pesticides)
03.2024 - Current
- Assist approximately 17,000 commercial applicators in maintaining pesticide certifications and licenses.
- Maintain open communication with the public regarding pesticide certification issues.
- Assign continuing education credits to courses and coordinate with facilitators for compliance.
- Enter completed course rosters to ensure accurate credit for applicators.
- Explain certification categories and requirements clearly to the public.
- Clarify issues regarding points and accounts for commercial applicators through comprehensive responses.
- Attend pesticide conferences and deliver presentations to large groups as requested.
- Maintain open communication with outside testing company (Everblue).
- Approve applicants for license exams, ensuring all qualifications are met.
- Maintain open communication with others in office to ensure the best experience for public.
- Complete daily uploads of exams and print cards for commercial applicators.
- Reestablished customer service focus within department
Administrative Secretary
State of TN, Dept of Agriculture (Pesticides)
09.2023 - 03.2024
- Answered multi-line phones and directed calls to appropriate co-workers.
- Responded to inquiries within knowledge base, providing accurate information.
- Entered certification exam details and verified client information before mailing cards.
- Received and updated bond and insurance forms from clients and inspectors in the system.
- Issued permits, licenses, decals, and renewals for aerial applicators efficiently.
- Processed samples from inspectors and delivered them to environmental lab.
- Accurately entered case files from inspectors to maintain comprehensive records.
- Collaborated with training coordinator to support applicators and ensure records remained current.
Human Resources Associate
Patriot Angels
06.2022 - 08.2023
- Maintained employee files and records to ensure accuracy and compliance.
- Participated in onboarding processes for new hires, fostering smooth transitions.
- Spearheaded an internal survey initiative to gather feedback from employees, leading to actionable insights for improving workplace dynamics.
- Educated employees on rules and policies outlined in employee handbook.
- Assisted in maintaining compliance with labor laws, reducing potential risks of fines or lawsuits against the company.
- Tracked employee absences and points to uphold attendance standards.
- Handled sensitive information with discretion to build trust among employees.
- Supported management in addressing employee concerns, facilitating open communication channels and fostering a positive work environment.
- Coordinated pre-interviews for new hires, ensuring thorough candidate evaluation.
- Improved workplace culture by promoting diversity and inclusion initiatives, leading to higher employee satisfaction rates.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
Natural Science Lab Assistant I
University of Illinois- College of Veterinary Medicine
04.2019 - 05.2022
- Trimmed tissue samples to meet laboratory standards prior to assignment to various veterinarians.
- Conducted parasite sample testing to identify potential infections for veterinarians across country.
- Conducted thorough evaluation of hundreds of samples each day, guaranteeing proper routing to designated lab areas.
- Disposed of carcasses from necropsy floor.
- Maintained a clean and organized workspace to promote operational efficiency.
- Assisted clients with inquiries via phone, email, and in-person interactions.
- Prepared packaging for shipping of tissue samples to ensure safe delivery.
- Scheduled and managed student workers to optimize workflow and productivity.
- Served as stand-in manager from October 2020 to May 2022 during management absence.
Admin Assistant, A/P, Scale Supervisor, Stand in HR Assistant
Alliance Grain Co
04.2009 - 04.2019
- Supervised accurate weighing and sampling of grain trucks at elevator.
- Conducted thorough tests on grain samples to ensure quality standards.
- Managed accounts payable for 15 locations, ensuring timely processing.
- Maintained company website, social media platforms, and radio advertisements.
- Wrote and recorded commercials to promote company services.
- Performed various office duties, including answering calls and directing inquiries.
- Purchased grain from farmers, negotiating contracts based on current market quotes.
- Executed Human Resources functions, hiring and managing seasonal staff while coordinating employee insurance benefits.
Lab Assistant
One Earth Energy
11.2012 - 08.2013
- Executed aflatoxin testing for corn samples, ensuring accuracy and reliability.
- Maintained cleanliness and organization of laboratory to promote safety and efficiency.
- Performed routine cleaning, calibration, and light maintenance on laboratory equipment.
- Conducted tests for grain damage and disease, emphasizing consistency in results.
- Ensured accurate test results with proper use of lab equipment and adherence to protocols.
- Subcontracted via Alliance Grain (while continuing role at Alliance Grain).
Flight Attendant
US Airways
01.2003 - 08.2008
- Maintained cleanliness and safety standards throughout all flights.
- Assisted passengers to guarantee safe boarding and disembarking.
- Conducted thorough safety demonstrations prior to takeoff.
- Administered first aid during medical emergencies as required.
- Performed pre-flight safety checks in compliance with FAA regulations.
- Adapted to schedule changes and delays while maintaining professionalism.
- Delivered exceptional in-flight service, addressing passenger needs effectively.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
Education
Bachelor of Science - Agriculture/ Agriculture Business
University of Tennessee- Martin
Martin, TN05.2026
Associate of Arts -
Broward College
Fort Lauderdale, FL05.2020
Skills
- Team collaboration
- Microsoft Office proficiency
- Time management
- Work ethic
- Written and verbal communication
- Employee orientation
- Human resources management
- Laboratory skills
- Recruitment strategies
- Employee relations
- Onboarding processes
- Interview techniques
- Adaptability
- Performance management
- Attention to detail
- Grain sampling and testing
- Contract writing for grain
- File organization and management
- Document control strategies
- Spreadsheet management
- Dedicated team player
- Strong problem solver
- Data entry
- Computer proficiency
- Staff motivation
- Multi-line phone proficiency
Timeline
Administrative Services Assistant 4
State of TN, Dept of Agriculture (Pesticides)
03.2024 - Current
Administrative Secretary
State of TN, Dept of Agriculture (Pesticides)
09.2023 - 03.2024
Human Resources Associate
Patriot Angels
06.2022 - 08.2023
Natural Science Lab Assistant I
University of Illinois- College of Veterinary Medicine
04.2019 - 05.2022
Lab Assistant
One Earth Energy
11.2012 - 08.2013
Admin Assistant, A/P, Scale Supervisor, Stand in HR Assistant
Alliance Grain Co
04.2009 - 04.2019
Flight Attendant
US Airways
01.2003 - 08.2008
Bachelor of Science - Agriculture/ Agriculture Business
University of Tennessee- Martin
Associate of Arts -
Broward College
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