Bonnis Mojica
Wellesley,USA
Summary
Dedicated administrative professional with extensive experience in insurance and client services. Skilled in leading teams, enhancing processes, and delivering excellent customer service. Recognized for detail orientation, effective communication, and adeptness in resolving complex client issues.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Team Lead II
Sunlife Financial
Wellesley, MA
11.2017 - Current
- Direct customer service operations to consistently meet service level agreements
- Manage high-level escalations, serving as the main contact for clients
- Develop and implement new workflows, enhancing process efficiency
- Support team development though performance monitoring and feedback
- Promote quality culture through regular training and evaluations
- Influence team outcomes by modeling leadership and encouraging productivity and accuracy
Claims Administrator
Sunlife Financial
Wellesley, MA
04.2006 - 11.2017
- Processed insurance claims, applying diagnostic codes to evaluate coverage eligibility
- Conducted quality control for departmental processes, maintaining compliance standards
- Collaborated with medical and legal professionals to gather claim documentation
- Reviewed and adjudicated claims according to policy provisions and internal guidelines
- Demonstrated multitasking skills and high accuracy in a fast-paced environment
Skills
- Process Improvement
- Team Leadership
- Customer Escalations
- Claims Processing
- Workflow Optimization
- Bilingual (English/Spanish)
- Microsoft Office Suite
- Communication
- Claims Adjudication
- Process Documentation
- Performance Monitoring
Certification
- Financial Education Program, The Village Bank, Newton, MA, 01/01/06
- FDIC Certificate
- Toastmasters International: Success/Communication, Success/Leadership Series
Timeline
Team Lead II
Sunlife Financial
11.2017 - Current
Claims Administrator
Sunlife Financial
04.2006 - 11.2017