Summary
Overview
Work History
Education
Skills
Timeline
AccountManager

Bonnisha Fingers

Customer Service
Colorado Springs,CO

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

Spectrum
12.2017 - 03.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Provided primary customer support to internal and external customers.

Education

High School Diploma - General

Lawton High School
Lawton, OK
05.2000

Skills

  • Data Evaluation
  • Merchandise Orders and Exchanges
  • Research
  • Interpretation and Translation Services
  • Microsoft Word
  • Managing Multiple Tasks
  • Professional Telephone Demeanor
  • Order Processing
  • Multi-Line Phone Talent
  • Order Fulfillment
  • Computer Proficiency

Timeline

Customer Service Representative

Spectrum
12.2017 - 03.2023

High School Diploma - General

Lawton High School
Bonnisha FingersCustomer Service