Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christina Trapp

Fort Myers,FL

Summary

A diligent customer service representative brings top skills in customer service, data entry, and conflict resolution. Recognized for resolving customer complaints with integrity and professionalism to maintain customer satisfaction and retention. A motivated team player committed to contributing to company success goals. I am Detail-oriented offering 3 years of customer service experience. Dedicated to thoroughly and accurately resolving customer concerns with forward-thinking and knowledgeable solutions. Skilled in mentoring new employees on processes and policies in support of team and business objectives.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Alorica
Fort Myers, FL
05.2018 - 01.2019
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Assistant

Renae Strozier
Fort Myers, FL
08.2020 - 09.2020
  • Supported Associate Director, Resource Management day-to-day management of full-time and freelance staff
  • Assisted in recruitment of freelance staff including initial outreach and scheduling of interviews and 'meet and greets
  • Drafted and distributed offer letters and paperwork for a freelance team of 25
  • Recorded meeting recap notes detailing next steps and follow-ups for individual team members

Day Care Teacher

Mom's Day Out First Free Church
Fort Myers, FL
05.2020 - 09.2021
  • Communicated with children's parents and guardians about daily activities, behaviors and problems.
  • Supervised circle time, free play, outside play and learning and developmental activities.
  • Taught children foundational skills in colors, shapes and letters.
  • Implemented hands-on, play-based strategies for experiential learning.
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
  • Monitored children's play activities to identify additional learning opportunities or behavioral issues.
  • Sparked creativity and imagination by helping children discover new things each day.

Camp Health Coordinator

YMCA Camp Sloane
Lakeville, CT
07.2023 - 08.2023
  • Established and built relationships with campers to ease fears in new environment.
  • Reviewed camper's medications at check-in, finalizing medical histories and allergies with guardians.
  • Handled check-in duties to acclimate new campers.
  • Administered prescription and over-the-counter drugs to campers as scheduled.
  • Cultivated effective relationships with campers, parents and other camp counselors by utilizing active listening and dynamic interpersonal skills.

Customer Care Representative

Alta Resources
Fort Myers, FL
10.2020 - 10.2023
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • De-escalated customer issues with proven conflict mediation, and problem-solving abilities.
  • Documented customer correspondence in SalesForce to track requests, problems, and solutions.
  • Followed up on emailed or web-submitted customer inquiries within standard response times.
  • Researched resolutions, contacted necessary departments, and responded to customers by phone, mail, or fax as a follow-up.
  • Answered inbound calls, chats, and emails to facilitate customer service.

Elementary Substitute Teacher

Kelly Services
Fort Myers, Florida
10.2023 - Current
  • Delivered engaging lessons across various subjects to diverse student groups.
  • Managed classroom behavior using positive reinforcement strategies and clear expectations.
  • Collaborated with permanent teachers to align lesson plans and instructional methods.
  • Adapted instructional materials to meet individual student needs and learning styles.
  • Communicated effectively with parents regarding student progress and classroom activities.
  • Facilitated communication between staff members about student progress or issues related to classroom management.
  • Assisted with supervision during lunchtime, recess, and other special events.

Camp Counselor

Lee County School District
Fort Myers, Florida
06.2024 - Current
  • Supervised daily activities and ensured safety protocols were followed by campers.
  • Planned and led engaging outdoor activities to promote teamwork and cooperation.
  • Managed conflicts among campers, fostering a positive and inclusive environment.
  • Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
  • Coordinated and led group activities for campers and counselors.

Education

Associate of Science - Computer Programming And Analysis

Florida SouthWestern State College
Fort Myers, FL
05-2024

Skills

  • Conflict Mediation
  • Data Evaluation
  • Multitasking and Prioritization
  • Calm and Professional Under Pressure
  • Data Entry
  • POS Systems and Ordering Platforms
  • Call Documentation
  • Customer Data Confidentiality
  • Data Entry and Maintenance

Certification

  • Microsoft Office Word
  • Microsoft Office Powerpoint
  • Microsoft Office Excel

Timeline

Camp Counselor

Lee County School District
06.2024 - Current

Elementary Substitute Teacher

Kelly Services
10.2023 - Current

Camp Health Coordinator

YMCA Camp Sloane
07.2023 - 08.2023

Customer Care Representative

Alta Resources
10.2020 - 10.2023

Assistant

Renae Strozier
08.2020 - 09.2020

Day Care Teacher

Mom's Day Out First Free Church
05.2020 - 09.2021

Customer Service Representative

Alorica
05.2018 - 01.2019

Associate of Science - Computer Programming And Analysis

Florida SouthWestern State College

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