Jerry Velasquez
SANANTONIO,TX
Summary
Customer Service Representative experienced in resolving inquiries and enhancing satisfaction through active listening and effective communication. Delivered positive outcomes in conflict resolution and managed high-stress situations, leading to improved customer satisfaction ratings. Demonstrated expertise in relationship building and problem-solving, contributing to customer loyalty and organizational success.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Customer Service Representative
Chase Bank
01.2025 - Current
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Streamlined complaint resolution processes, improving overall customer satisfaction ratings significantly..
- Analyzed customer feedback to implement actionable strategies, enhancing retention rates and loyalty programs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Sales Associate
Conns
01.2022 - 10.2024
- Assisted customers in product selection, ensuring a personalized shopping experience.
- Processed transactions accurately using point-of-sale systems.
- Maintained knowledge of current promotions to enhance customer engagement.
- Collaborated with team members to achieve sales targets and improve store performance.
- Resolved customer inquiries and complaints, fostering positive relationships and repeat business.
- Monitored inventory levels, ensuring stock availability for optimal sales opportunities.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Material Handler
Nations Cabinetry
01.2021 - 01.2022
- Operated forklifts and pallet jacks to transport materials efficiently within a warehouse environment.
- Operated forklifts and pallet jacks to transport materials efficiently within warehouse environment.
- Assisted in inventory management by tracking stock levels and organizing materials for easy access.
- Maintained cleanliness and organization of work area, adhering to safety protocols at all times.
- Collaborated with team members to streamline processes, enhancing overall productivity in material handling tasks.
- Adapted quickly to changing priorities, demonstrating flexibility in a fast-paced warehouse setting.
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
Education
High School Diploma -
KIPP University Prep
San Antonio, TXSkills
- Customer service
- Call center experience
- Complaint handling
- Customer relations
- Conflict resolution
- De-escalation techniques
- Customer interaction
- Customer relations
- Issue mediation
- Complaint resolution
- Product knowledge
- Sales expertise
- Service operations
- Computer proficiency
- Microsoft outlook
- Call management
- Paperwork processing
- Order processing
- Conflict de-escalation
- Establishing connections
- Sales support
- Conflict mediation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Chase Bank
01.2025 - Current
Sales Associate
Conns
01.2022 - 10.2024
Material Handler
Nations Cabinetry
01.2021 - 01.2022
High School Diploma -
KIPP University Prep