JUDNASIA WRIGHT
McKinney,TX
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Gainsco Auto Insurance
Richardson, Texas
09.2025 - 01.2026
- Provided support to customers regarding auto insurance inquiries and policy details.
- Assisted in processing claims and resolving customer issues efficiently.
- Educated clients on coverage options and benefits tailored to their needs.
- Maintained accurate records of customer interactions using company software.
Member Service Representative
Continuum
12.2023 - 08.2025
- Identified gaps in existing coverage and recommended additional services to meet customer needs.
- Contacted prospective and current clients via telephone to provide quote and policy information.
- Assisted customers with the filing of claims, including gathering necessary documents and verifying accuracy of information provided.
- Processed payments for insurance policies, including premiums, renewals and cancellations.
- Explained features, advantages and disadvantages of various policies to promote sale of insurance plans.
- Calculated premiums and established payment method.
- Provided ongoing support to existing customers via phone calls and emails.
Enrollment Specialist
Humana
05.2021 - 11.2023
- Handling questions, issues and providing detailed information on requirements, processes, and policies.
- Ensuring that applications are completed correctly and that the required supporting materials have been provided.
- Prepare enrollment applications for all health plans including Medicare and Medicaid.
- Processing enrollments and dis-enrollments.
- Assisting with billing and payment processing.
- Conducting information sessions.
- Handled high volumes of incoming calls from customers while maintaining quality standards for call duration time.
- Performed outbound calls as needed to provide proactive customer service or sales support services.
- Navigated multiple computer systems and applications and utilized search tools to find information.
- Provided exceptional customer service to clients in fast-paced call center environment.
Healthcare Customer Service Representative
Teleperformance
07.2019 - 04.2021
- Updated billing system with updated patient demographic information.
- Researched missed discounts, duplicate charges, reverse collection decisions, and insurance denials.
- Greeting customers in a friendly, professional manner using the suggested script.
- Furnishing members and health care practitioners with details regarding members' benefits.
- Granting pre-authorizations for medical treatment, if covered.
- Advising members of outstanding co-payments.
- Providing extant and prospective members with the details of network providers.
- Canceling members' plans upon their request, or due to recurrent nonpayment, if directed by your line manager.
- Ensuring that your workspace remains tidy and that you are equipped with all relevant tools and resources.
Education
High School Diploma -
Forest Hill High School
Skills
- Typing Proficiency
- Credit Card Payment Processing
- Active Listening
- Managing Multiple Tasks
- Quality Control
- Technical Support
- Critical Thinking
- Data Evaluation
- CRM Software
- Computer Proficiency
- Problem-Solving
- Inside and Outside Sales
- Data Entry
- Inbound Customer Calls
- HIPAA Guidelines
- Adaptability & Flexibility
- Empathy And Understanding
- Attention To Detail
- Performance Evaluation
- Claims resolution
References
References available upon request
Timeline
Customer Service Representative
Gainsco Auto Insurance
09.2025 - 01.2026
Member Service Representative
Continuum
12.2023 - 08.2025
Enrollment Specialist
Humana
05.2021 - 11.2023
Healthcare Customer Service Representative
Teleperformance
07.2019 - 04.2021
High School Diploma -
Forest Hill High School