Bonny Blackman
Orlando,FL
Summary
Dynamic General Manager with a proven track record, excelling in operations management and team leadership. Successfully drove business growth through strategic planning and effective budget management, enhancing profitability while fostering a collaborative work environment. Skilled in problem resolution and committed to cultivating strong client relationships for long-term success.
Overview
21
21
years of professional experience
Work History
General Manager
Dogtopia Corporate
Orlando, FL
04.2025 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
General Manager
Lucky Dog Daycare & Boarding
Tampa, FL
02.2010 - 04.2014
- Directed financial reporting, forecasting, and budget development to maintain precise tracking of organizational objectives.
- Increased operational efficiency by mentoring staff on company procedures and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
Front Office Manager
Dog Boutique
Orlando, FL
08.2004 - 11.2008
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
Education
Associate of Science -
Daytona State College
Daytona Beach, FLBusiness Management -
Georgetown University
Washington, DCSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Team leadership
Timeline
General Manager
Dogtopia Corporate
04.2025 - Current
General Manager
Lucky Dog Daycare & Boarding
02.2010 - 04.2014
Front Office Manager
Dog Boutique
08.2004 - 11.2008
Associate of Science -
Daytona State College
Business Management -
Georgetown University