Malaika Russell
Lake Worth,FL
Summary
Enthusiastic when engaging with customers and maximizing sales. Punctual and understands the importance of time management and organization when working. Dependable when working with others, and flexible to others' working strategies.
Overview
3
3
years of professional experience
Work History
Waitress
The Boca Beach House
06.2022 - 06.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Hostess and Togo Girl
Cucina Moderna
10.2020 - 04.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
Education
No Degree - Urban Design
Florida Atlantic University
Boca Raton, FL05.2026
High School Diploma -
Park Vista Community High School
Lake Worth, FL05.2022
Skills
- Cash Handling
- Adaptable and Flexible
- Upselling Strategies
- Customer Satisfaction
- Organization
- Time Management
Timeline
Waitress
The Boca Beach House
06.2022 - 06.2023
Hostess and Togo Girl
Cucina Moderna
10.2020 - 04.2022
No Degree - Urban Design
Florida Atlantic University
High School Diploma -
Park Vista Community High School
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