Boone Davies
Harrisburg,SD
Summary
Accomplished Analyst with a robust history at Premier Bankcard, adept in leveraging analytical thinking and problem-solving abilities to enhance operational efficiency and reduce fraud impact. Excelled in performance tracking and mentoring, demonstrating adaptability and a goal-oriented approach. Proficient in MS Office, with a knack for persuasive communication and strategic decision-making.
Overview
20
20
years of professional experience
Work History
Dialer Operations Analyst
Premier Bankcard
10.2022 - Current
- Critical decisioning on dialer work flow strategies
- Monitor real time associates call statuses and communicate concerns to management
- Isolate technical issues and report to internal technical support teams and management
- Use multiple reporting mechanisms to gather decision-making information
Portfolio Analyst
Premier Bankcard
05.2010 - 10.2022
- Facilitated portfolio performance review and implemented new strategies.
- Provided training and mentorship to junior analysts on research methods, analytical tools, and best practices in portfolio management.
- Evaluated portfolio performance and risk exposure to support client investment success.
- Learned and adapted quickly to new technology and software applications.
Fraud Analyst
Premier Bankcard
11.2004 - 05.2010
- Conducted thorough investigations on suspicious cases, ensuring timely resolution and minimizing financial impact.
- Summarized all key information regarding investigation into detailed report for delivery to client.
Education
Bachelor of Arts - Business Management
University of Sioux Falls
Sioux Falls, SD05-2004
Skills
- Goal-Oriented
- Persuasive Speaking
- Performance Tracking
- Computer Skills
- Multitasking
- Problem-solving abilities
- Decision-Making
- Adaptability and Flexibility
- Analytical Thinking
- MS Office
Timeline
Dialer Operations Analyst
Premier Bankcard
10.2022 - Current
Portfolio Analyst
Premier Bankcard
05.2010 - 10.2022
Fraud Analyst
Premier Bankcard
11.2004 - 05.2010
Bachelor of Arts - Business Management
University of Sioux Falls
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