Bop Paneboun
Spring,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
ASR
City Of Houston
01.2023 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Semi Skilled Labor
City of Houston
07.2019 - 01.2023
- Maintaining baggage in the FIS area while providing customer duties for passengers working all around IAH assisting with different terminal projects. By doing so it helped me understand the whole environment of the airport and its operation on how everything runs.
- I used a variety of hand and power tools to complete tasks.
Airport Security Agent
Global Security
05.2014 - 06.2019
- To secure and protect, Passengers and Aircraft, from any harm or threat.
- Conducted regular patrols of key areas to spot and control security concerns.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Developed and maintained positive rapport with passengers and other airport personnel.
WalMart Supermarket
01.2014 - 05.2014
- Take out products and stock items where they need to be and maintain a clean and sanitize work area while helping customers.
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
- Used critical thinking to break down problems, evaluate solutions and make decisions
Contental Airlines Chelsea Foods
08.2011 - 11.2011
- Responsibilities to pack foods, drinks, etc
- Into modules and into flight on desired time
- By doing so I Understand the whole environment of the airport and is very familiar with it.
Education
High School or equivalent -
Palo Duro high school
Amarillo, TX05.2011
References
- Lisa Newsum, City of Houston, International Supervisor.
- Manuel Condendo Senior Agent- 832-794-6751
- Luis segura, City of Houston, Divsion manager
Additional Information
Proficient in Microsoft Office in order to generate necessary reports, graphs, charts, slide presentations and memos.
Desired Locations
United States, TX, Houston
Job Related Training
Able to lift/carry Items with no problem is also able to work under stressful environments, fast learner and able to adapt to things quickly
Availability
Work Schedule: Part-Time/ Full-time
Timeline
ASR
City Of Houston
01.2023 - Current
Semi Skilled Labor
City of Houston
07.2019 - 01.2023
Airport Security Agent
Global Security
05.2014 - 06.2019
WalMart Supermarket
01.2014 - 05.2014
Contental Airlines Chelsea Foods
08.2011 - 11.2011
High School or equivalent -
Palo Duro high school
Similar Profiles
Kedrick L LyonsKedrick L Lyons
Sr. Plan Analyst at City of HoustonSr. Plan Analyst at City of Houston
JORDAN CHRISTOPHER ALEXANDERJORDAN CHRISTOPHER ALEXANDER
Customer Service Rep I (Accounting/Billing Dept) at City of HoustonCustomer Service Rep I (Accounting/Billing Dept) at City of Houston
Jazlyn RobinsonJazlyn Robinson
Administrative Assistant at City of HoustonAdministrative Assistant at City of Houston
VANENISE HELENE PRICEVANENISE HELENE PRICE
Plant Operator Trainee/Sludge Processor at City of HoustonPlant Operator Trainee/Sludge Processor at City of Houston
Yazmin OchoaYazmin Ochoa
Private Home Care Provider at Self-employeedPrivate Home Care Provider at Self-employeed