Borey Suon
Conroe
Summary
Detail-oriented Install Technician with a strong background in troubleshooting and customer service. Proven ability to enhance system reliability and customer satisfaction through effective collaboration and technical proficiency.
Overview
6
6
years of professional experience
Work History
Install Technician
Ezee Fiber
Houston, TX
12.2023 - Current
- Installed fiber optic systems in residential, ensuring optimal performance and customer satisfaction.
- Conducted routine maintenance and troubleshooting on installed systems to enhance reliability and functionality.
- Collaborated with team members to execute installation plans efficiently, minimizing downtime and disruptions.
- Utilized specialized tools for precise fiber splicing, adhering to company safety standards and procedures.
Customer Service Representative
Alorica
Houston, TX
01.2020 - 12.2023
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Processed orders accurately, ensuring timely delivery and fulfillment.
- Maintained product knowledge to provide effective recommendations and support.
- Assisted in training new team members on company protocols and systems.
Education
High School Diploma -
Westfield High School
Houston, TX06-2001
Skills
- Field service
- Vehicle maintenance
- Troubleshooting and diagnosis
- Customer service
Timeline
Install Technician
Ezee Fiber
12.2023 - Current
Customer Service Representative
Alorica
01.2020 - 12.2023
High School Diploma -
Westfield High School