Borg Miller
Jacksonville,FL
Summary
Dynamic operations manager with a proven track record at C&S Wholesale, excelling in budget control and KPI analysis. Recognized for enhancing team communication and streamlining processes, resulting in increased profitability. Strong written communication and coaching skills fostered a productive work environment, driving employee engagement and operational success.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Uber Driver
Uber
03.2022 - Current
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
Manager of Operations
C&S Wholesale
01.2019 - 03.2022
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Partnered with vendors and suppliers to effectively manage and budget.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Increased profit by streamlining operations.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Naval Aircrewman
US Navy
05.2008 - 06.2018
- Coordinated rescue and recovery operations with airfield personnel, verifying all parties were informed of activity.
- Assisted passengers to provide information on pre-flight safety briefings.
- Responded to emergency by administering first aid to passengers.
- Conducted pre-flight checks to determine safety and reliability of aircraft systems and equipment.
- Assessed data gathered from aerial photographs and radar to determine potential terrorist activity and size and location of terrorist groups.
- Observed all safety regulations when working in or near hazardous zones.
- Excellent communication skills, both verbal and written.
Assistant Branch Manager
Univest Bank
01.2003 - 04.2008
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
- Reviewed credit applications for risk factors and credit worthiness.
- Implemented process improvements to increase productivity.
Education
Associate of Arts - Operations
Auguste Escoffier School of Culinary Arts
Boulder, CO10-2025
High School Diploma -
Perkiomen Valley Highschool
Collegeville, PA06-2003
Skills
- Strong Written Communication
- Budget control
- Documentation and reporting
- KPI analysis
- Coaching and mentoring
- Project tracking
- Project development
- Workforce training
Certification
- Certified American Board Homeland Security
Timeline
Uber Driver
Uber
03.2022 - Current
Manager of Operations
C&S Wholesale
01.2019 - 03.2022
Naval Aircrewman
US Navy
05.2008 - 06.2018
Assistant Branch Manager
Univest Bank
01.2003 - 04.2008
Associate of Arts - Operations
Auguste Escoffier School of Culinary Arts
High School Diploma -
Perkiomen Valley Highschool
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