Borin Rathnayake
In Home Support Services (IHSS)
Yuca Valley,CA
14
years of professional experience
Dedicated customer service professional skilled in managing shifting priorities and executing tasks efficiently. Adapts quickly to new situations while maintaining confidentiality and empathy.
Work History
Caregiver
- Assisted residents with daily hygiene and mobility, enhancing their comfort and dignity.
- Maintained cleanliness of living spaces by regularly tidying and sanitizing areas. and sanitized shared care areas.
- Engaged residents in conversation and activities to foster emotional well-being. and calm support during daily activities.
- Provided companionship and calm support during daily activities.
- Recorded care notes and relayed updates to Angelic Mansion staff, ensuring continuity of care.
- Documented care notes and communicated updates with Angelic Mansion staff.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Administered prescribed medications on a timely basis following care plan instructions.
- Followed care plan and directions to administer medications.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Helped clients get in and out of beds and wheelchairs.
- Recorded client status progress and challenges in logbooks and reports.
- Sorted oral medications for clients according to dosage and schedule.
Care Taker
5 Years 1 Month- Provided daily personal care to elderly clients, maintaining safety and comfort per care plans
- Assisted with bathing, dressing, grooming, and administering medication to enhance client well-being
- Coordinated medical appointments and arranged transportation to facilitate timely access to essential care
- Protected client privacy by maintaining strict confidentiality of personal and health information
Customer Service Representative
1 Year 3 Months- Advised callers on Health coverage options, clarifying benefits and enrollment choices
- Handled consumer calls in CRM and Salesforce, providing Khmer interpretation to ensure clear communication.
- Determined eligibility to assist callers with Covered CA enrollments or transferred Medical cases to county offices
- Researched account details to identify root causes of issues and propose clear resolution steps
- Diagnosed and resolved login issues, processed tax form requests, and addressed fraud or dispute complaints to enhance customer satisfaction.
- Escalated complex cases to management to ensure timely follow-up and resolution
- Verified caller identity and safeguarded confidential information during sensitive interactions to maintain compliance and trust.
Translator/Interpreter
2 Years 1 Month- Provided simultaneous Cambodian-English interpretation during medical and social appointments, facilitating effective patient-provider communication
- Researched specialized medical and social services terminology, enhancing translation accuracy and relevance
- Reviewed source materials for completeness before sessions, minimizing misunderstandings and elevating translation quality
- Protected client confidentiality by handling sensitive information in compliance with privacy standards
Transportation Specialist
2 Years 8 Months- Coordinated scheduling of transport with multiple dispatch teams based on patient level of care and mobility requirements
- Approved daily patient medical transportation requests, ensuring timely trips aligned with clinical needs
- Provided patients and clinical staff with clear transportation itineraries and addressed service issues
- Managed high-volume inbound and outbound calls to confirm bookings and efficiently resolve scheduling conflicts
- Compiled daily team reports on quotas, incidents, and procedural updates for operations review
Payment Entry Clerk
2 Years 6 Months- Posted insurance payments, patient deductibles, and co-pays to correct accounts, ensuring accurate revenue posting
- Balanced daily payment batches and updated billing records, ensuring accuracy in account reconciliation with financial reports
- Reviewed EOBs and ERA to process adjustments, denials, and refunds, minimizing credit balances and ensuring timely resolution
- Ensured HIPAA compliance and maintained strict patient confidentiality in all payment processing tasks, safeguarding sensitive information
Education
Diploma
Skills
Basic record keeping proficiency
Customer service
Bilingual proficiency
Adaptability
Attention to detail
Time management
Team collaboration
Problem-solving
Conflict resolution
Critical thinking
Empathy
Active listening
Communication skills
Stress management
Detail-oriented
Remote collaboration
Interpersonal skills
Multitasking
Typing speed: 75 wpm
10-key numeric and alpha
Cultural sensitivity
Languages
English (Native), Khmer (Native)
Timeline
Caregiver
Angelic Mansion
10.2026 - CurrentRead More
Customer Service Representative
TTEC
10.2024 - 01.2026Read More
Translator/Interpreter
Hanna Interpreting Services
08.2023 - 09.2025Read More
Care Taker
In Home Support Services (IHSS)
09.2021 - CurrentRead More
Transportation Specialist
IEHP
02.2015 - 10.2017Read More
Payment Entry Clerk
Eisenhower Medical Center
08.2012 - 02.2015Read More
Century High School
Diploma
Read More