Boris Alvarenga
Lanham,MD
Summary
Adept at exceeding customer expectations, I leveraged my bilingual proficiency and exceptional service skills at T Mobile and M&T Bank to enhance client satisfaction and operational efficiency. Specializing in problem resolution and product knowledge, my leadership in team settings has consistently driven project success and process improvements.
Overview
6
6
years of professional experience
Work History
Sr Mobile Expert
T Mobile
New Carrolton
09.2023 - Current
- Demonstrated a strong commitment to customer service and satisfaction, going above and beyond to exceed customer expectations.
- Diagnosed system errors and implemented solutions to restore functionality of mobile devices.
- Managed and resolved customer complaints and issues related to mobile devices and services, ensuring timely and satisfactory resolution.
Universal Banker
M&T Bank
Silver Spring, Maryland
10.2022 - 01.2024
- Assisted customers in opening new accounts and provided detailed information on available banking services.
- Provided excellent customer service to clients by responding promptly and accurately to inquiries, complaints, and requests in a professional manner.
- Performed daily balancing of assigned teller drawer, ensuring accuracy of all transactions processed throughout the day.
- Maintained accurate records of client accounts and transactions in the bank’s computer system.
Assistant Catering Manager
WorkForce
Hyattsville
04.2022 - 07.2023
- Maintained cleanliness and organization of kitchen stations and storage areas.
- Reported food inventory and supplies to management to reorder and maintain adequate stock.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Manager
Genetica Biosciences LLC
Frederick
11.2021 - 04.2022
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Maintained adequate staffing to meet objectives within budget.
Assistant Manager
Cuzco
Washington
01.2020 - 11.2021
- Delegated daily tasks to team members to optimize group productivity.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Completed inventory audits to identify losses and project demand.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Worked closely with customers to understand needs and resolve diverse issues.
Education
High School Diploma - undefined
Parkdale High School
MD01.2006
Skills
- Customer Service
- Spanish Native
- Flexible and Adaptable
- Work Coordination
- Records Management
- Product and Service Knowledge
- Team Building
- Team Leadership
- Training and Development
- Hiring and Training
- Employee Development
- Work Planning and Prioritization
Languages
Spanish
Native or Bilingual
References
Enrique Reyes- T-Mobile Manager
enrique.reyes@t-mobile.com
+1 (202) 390-1771
Christian Villa- Director Genética Biosciences LLC
Christianvilla244@gmail.com
+1 (240) 438-0996
Paola Alejandra- Cuzco Manager
(202) 768-6780
Timeline
Sr Mobile Expert
T Mobile
09.2023 - Current
Universal Banker
M&T Bank
10.2022 - 01.2024
Assistant Catering Manager
WorkForce
04.2022 - 07.2023
Manager
Genetica Biosciences LLC
11.2021 - 04.2022
Assistant Manager
Cuzco
01.2020 - 11.2021
High School Diploma - undefined
Parkdale High School