Boris DeShazo
Roxboro,NC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Financial Care Counselor/Cash Manager
Duke University Health System
02.2022 - Current
- Accurately complete patient accounts based on departmental protocol, policies and procedures, and compliance with regulatory agencies, to include but not limited to pre-admission, admission, pre-registration and registration functions
- Ensure all insurance requirements are met prior to patients' arrival and inform patients of their financial liability prior to arrival for services
- Arrange payment options with the patients and screens patients for government funding sources
- As Cash Manager, I am responsible for the review and balancing of batches daily, preparing daily clinic deposits, verification of imprest change funds, and problem resolution regarding cash management activities
Referral Coordinator
Duke University Health System
09.2020 - 02.2022
- Provide accurate information to patients regarding various services, providers, and locations available within the Duke University Health System
- Provides a comprehensive scheduling experience to meet the various needs of patients and referring providers within a Duke Primary Care clinic or centralized engagement center
- Performs various appointment and access-related duties for Duke Primary Care clinic(s) to include scheduling appointments from a referral, following up on referrals faxed externally, and closing the loop on all reconcilable referrals placed
- Referral Coordinator remains current on providers, and service locations, while providing the highest levels of service excellence to each patient
- Professionally communicate both verbally and in writing with patients, providers, internal specialty departments, and clinics in the surrounding community.
Patient Service Associate
Duke University Health System
04.2018 - 09.2020
- Coordinate and participate in a variety of duties associated with daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management and patient appointment scheduling
- Position also involves customer service, message distribution, ancillary scheduling and preparation and referrals management, and other duties as required or assigned
- Participated in a QI Project, which is the quality improvement course sponsored by the pediatric department with a project to improve continuity of patients aged newborn to 2 months with the same resident provider
- Division administration staff who schedule the newborn visit will also schedule 1 month and 2 month WCC at the same time (ideally with the same provider)
- Front desk staff will schedule both 1 month and 2 month WCC when newborn WCC or newborn weight checks check-out at front desk.
Assistant Manager
Five Guys
06.2015 - 08.2018
- Trained to perform all of the duties performed by the Crew Members and Shift Leaders, with additional responsibility for directing the daily operations of a restaurant in the Restaurant General Manager's absence, ensuring compliance with company standards in all areas of operation including product preparation and delivery, customer relations, restaurant maintenance, team management, inventory management,
- Managed cashier drawers and safe, and other duties as required or assigned.
Education
Master of Health Administration -
Pfeiffer University
05.2023
Master of Science in Earth Environmental Geographical Sciences -
North Carolina Central University
07.2020
Bachelor of Science in Biology -
North Carolina Central University
12.2017
Skills
- Maestro Care (EPIC)
- Microsoft Office
- Customer Service
- Communication
- Advance knowledge of insurance billing, collections and insurance terminology
- Managerial Duties
- Cultural Awareness
References
Giving upon request.
Timeline
Financial Care Counselor/Cash Manager
Duke University Health System
02.2022 - Current
Referral Coordinator
Duke University Health System
09.2020 - 02.2022
Patient Service Associate
Duke University Health System
04.2018 - 09.2020
Assistant Manager
Five Guys
06.2015 - 08.2018
Master of Health Administration -
Pfeiffer University
Master of Science in Earth Environmental Geographical Sciences -
North Carolina Central University
Bachelor of Science in Biology -
North Carolina Central University
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