Boris Maudic
Jacksonville,United States
Summary
Results-oriented Assistant Branch Manager with extensive experience developing high net worth client relationships and referral networks. Top-performer with track record of consistently meeting or exceeding sales goals. Talented at educating customers on banking services and products and recommending best options to meet long- and short-term needs.
Overview
9
9
years of professional experience
Work History
Assistant Branch Manager
Community First Credit Union Of Florida
Jacksonville, FL
03.2021 - Current
- Trained and developed new team members in alignment with branch service standards and objectives.
- Supervised team of six branch employees and made recommendations regarding performance evaluations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Member Service Representative
Community First Credit Union Of Florida
Jacksonville, FL
04.2017 - 03.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Teller
Community First Credit Union Of Florida
Jacksonville, FL
08.2015 - 04.2017
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
Administrative Manager
Ino-Tex
New York, NY
08.2013 - 04.2015
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
Shift Manager
CVS Pharmacy
New York, NY
11.2012 - 07.2013
- Supervised and led the store crew through assigning, directing and following up of all activities.
- Performed tasks including training new staff members, money operations, ordering stock from the
warehouse and merchandise of new seasonal stock. - Worked closely with the General Manager to improve store operations, sales and customer service
- Continuously reviewed and managed crew's performance of assigned tasks.
- Ensured that crew members provided exceptional level of customer service on daily basis.
Education
BBA - Business Administration And Management
Berkeley College
New York, NY06.2012
Skills
- Excellent Communication
- Analytical and Critical Thinking
- Multitasking Abilities
- Attention to Detail
- Teamwork and Collaboration
- Teambuilding
- Active Listening
Accomplishments
- Repeatedly received recognition from superiors for excellence in service. Earned employee of the quarter twice, Nov 2018 Quarter 3 and April 2020, Quarter 1
- Improved loan production by 30 percent to since taking over the branch in March 2021.
Languages
Serbian
Native or Bilingual
Timeline
Assistant Branch Manager
Community First Credit Union Of Florida
03.2021 - Current
Member Service Representative
Community First Credit Union Of Florida
04.2017 - 03.2021
Teller
Community First Credit Union Of Florida
08.2015 - 04.2017
Administrative Manager
Ino-Tex
08.2013 - 04.2015
Shift Manager
CVS Pharmacy
11.2012 - 07.2013
BBA - Business Administration And Management
Berkeley College
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