Soraya Ramos
Edinburg,TX
Summary
Senior Manager and Assistant Branch Manager with extensive expertise in team leadership and customer relationship management. Proven ability to cultivate high-performing teams and establish strong client partnerships, driving sustained business growth. Effective in implementing operational standards and training programs that elevate organizational performance and employee engagement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Branch Manager
Regional Finance
02.2026 - Current
- Assisted clients in understanding personal loan options and terms.
- Evaluated loan applications and verified financial information for accuracy.
- Guided clients through the loan process from application to closing.
- Collaborated with underwriters to assess risk factors and loan eligibility.
- Educated clients on credit scores and their impact on loan approval.
- Resolved customer inquiries and concerns regarding loan products effectively.
Senior Manager
Rudy's "Country Store" and Bar-B-Q
Pharr, Texas
09.2015 - 02.2026
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Mentored junior staff members for skill development and career progression within the organization.
- Implemented and developed operational standards, policies and procedures.
- Balanced competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
- Increased customer satisfaction with timely project deliveries and seamless communication.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Evaluated hiring, firing, and promotion requests.
- Ordered new equipment and inventory and scheduled repairs for damaged equipment.
- Developed and executed successful training programs for junior managers, equipping them with essential leadership skills.
- Championed company-wide diversity and inclusion initiatives, creating more supportive and innovative a more supportive and innovative work environment.
Education
Interdisciplinary Studies -
South Texas College
McAllen, TX06-2014
Skills
- Financial management
- Expense tracking
- Financial analysis
- Account management
- Risk assessment
- Customer relationship management
- Troubleshooting and problem resolution
- Documentation and reporting
- Team leadership
- Performance management
- Staff management
- Team development
- Staff coaching
- Scheduling and coordinating
- Schedule management
- Recruitment coordination
- New hire integration
- Multitasking
- Excellent communication
- Teamwork and collaboration
- Customer service
- Problem-solving
- Computer skills
Accomplishments
- Opened a new Rudy’s BBQ location in Panama City, Florida in 2021 where I completed 3 rigorous weeks of hiring and training an all new set of employees
- Upon arriving back from the 2021 opening, where I went as a key employee, I was promoted to a Manger position
- in 2024, our Pharr location received the TWC’s HireAbility Employer of the Year award for hiring individuals with disabilities and fostering an inclusive workplace
- in 2024 I received a Senior Manager position at work at my annual evaluation with our Area Director
- In 2026, I became an Assistant Branch Manager at Regional Finance as personal and title loan officer putting clients in the best financial position
Certification
- Texas Food Manager Certification
Timeline
Assistant Branch Manager
Regional Finance
02.2026 - Current
Senior Manager
Rudy's "Country Store" and Bar-B-Q
09.2015 - 02.2026
Interdisciplinary Studies -
South Texas College