Charneasia Taylor
Dallas
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Assistant Branch Manager
First Convenience Bank
11.2024 - Current
- Supervised daily branch operations, ensuring compliance with policies and procedures.
- Trained and mentored staff to enhance customer service and operational efficiency.
- Developed and implemented strategies to improve branch performance and customer satisfaction.
- Analyzed financial reports to identify trends, driving strategic decision-making processes.
- Managed scheduling and staffing to optimize resource allocation across branch functions.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Collaborated with tellers, universal bankers and personal bankers to exceed sales goals.
- Managed branch budget effectively by controlling expenses and optimizing resource allocation for maximum profitability.
- Implemented targeted marketing strategies that attracted new customers while retaining existing ones leading to an overall increase in branch footfall.
- Improved teller accuracy by implementing standardized cash handling procedures and conducting regular audits on cash drawers.
- Developed strong relationships with key clients, contributing to significant growth in business revenue.
- Led monthly team meetings focusing on progress updates, goal-setting sessions, best practices sharing and collaborative problem-solving.
- Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Examined customer loan applications for loan approvals and denials.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Created financial dashboards to provide insights into key performance indicators.
Part Time Supervisor
United Partial Service (UPS)
11.2019 - 11.2024
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Achieved results by working with staff to meet established targets.
- Evaluated employee performance and coached and trained to improve weak areas.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
Data Entry
McKesson
11.2021 - 02.2022
- Under HIPPA; 10 key process; 25-30 WPM
- Created and maintained data entry logs to track data entry activities.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
Telemarketing Sales Representative
Parks Coffee
07.2019 - 11.2019
- I make outbound calls to business all over and promote demos for my employer.
- Attended training sessions on various topics including communication skills, product knowledge updates, compliance regulations, which led to increased confidence in presenting offerings to prospects.
- Overcame objections from potential clients through effective negotiation skills, resulting in successful closure of deals.
- Contributed to the development of new sales scripts by incorporating successful tactics gained from experience and industry trends.
Area Supervisor
Ross Dress For Less
08.2017 - 03.2019
- Working in a fast paced environment ; Handling money ; Customer service skills ; Communication skills; Area supervisor ;Managing Skills
- Conducted regular performance reviews to provide feedback and identify areas for improvement, enhancing overall team productivity.
- Developed strong relationships with vendors and suppliers for timely delivery of products at competitive prices, optimizing inventory management.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
- Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
- Established clear objectives for each reporting period that aligned with company-wide goals.
- Implemented safety protocols to maintain a secure workplace, minimizing accidents and incidents.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Collaborated with HR department for recruitment, selection, and onboarding of new employees, resulting in the formation of high-performing teams.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Tracked hours and inventory usage, and prepared associated reports.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Customer Service Representative
TRC Staffing
10.2018 - 01.2019
- An inbound call center taking customers order over the phone.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Key Holder Manager
The Children's Place Retail Stores Inc
03.2018 - 08.2018
- Counting Tills For Register, Visual Marketing, Delegating Up To 10 People, Management Skills, Loss Prevention
- Maintained a visually appealing store environment, guaranteeing a positive shopping experience for customers.
- Implemented loss prevention measures to minimize shrinkage and protect company assets.
- Resolved customer complaints promptly, fostering a high level of satisfaction and loyalty among patrons.
- Streamlined inventory management for optimal product availability, leading to increased customer satisfaction.
- Monitored store KPIs closely, identifying trends and implementing necessary adjustments to drive success.
- Organized staff meetings regularly to discuss goals, progress updates, challenges faced during work hours.
- Contributed to creating a diverse workforce by promoting an inclusive work culture and supporting employees from various backgrounds.
- Managed daily operations efficiently, including opening and closing procedures, cash handling, and scheduling employees'' shifts.
- Coordinated special events such as product launches or sales promotions to attract new customers.
- Adapted store layout according to changing seasons or promotional events, maximizing visual impact for enhanced sales results.
- Mentored junior employees by sharing knowledge about best practices in retail management.
Customer Service Representative
Securus Technologies
06.2018 - 07.2018
- Customer Service Experience
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Cashier
Shaved Ice
07.2015 - 05.2016
- Handling money; Cleaning; Showed customer service skills; Operating machinery
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Some College (No Degree) - Education
Dr. John Horn High School
Mesquite, TX05.2014
Skills
- Process Improvement
- Data Analytics
- Staff Management
- Inventory Control
- Business Development
- Operations Management
- Strategic Planning
- Inventory Oversight
- Staff Development
- Processes and procedures
- Financial Management
- Banking
- Business development
- Team development
- Audit preparation
- Account management
- Loan application evaluation
- Loan expertise
- Financial product sales
Accomplishments
- Resolved product issue through consumer testing.
- Achieved company revenue goals through effectively helping with effiency.
Timeline
Assistant Branch Manager
First Convenience Bank
11.2024 - Current
Data Entry
McKesson
11.2021 - 02.2022
Part Time Supervisor
United Partial Service (UPS)
11.2019 - 11.2024
Telemarketing Sales Representative
Parks Coffee
07.2019 - 11.2019
Customer Service Representative
TRC Staffing
10.2018 - 01.2019
Customer Service Representative
Securus Technologies
06.2018 - 07.2018
Key Holder Manager
The Children's Place Retail Stores Inc
03.2018 - 08.2018
Area Supervisor
Ross Dress For Less
08.2017 - 03.2019
Cashier
Shaved Ice
07.2015 - 05.2016
Some College (No Degree) - Education
Dr. John Horn High School
Languages
English
Languages
4,Full Professional
Assessments
- Customer service, 05/01/20, Proficient, Identifying and resolving common customer issues
- Work motivation, 08/01/21, Proficient, Level of motivation and discipline applied toward work
- Work style: Reliability, 08/01/21, Proficient, Tendency to be reliable, dependable, and act with integrity at work
- Customer focus & orientation, 04/01/22, Proficient, Responding to customer situations with sensitivity
- Data entry: Attention to detail, 04/01/22, Proficient, Maintaining data integrity by detecting errors
Awards
Employee Of The Month, 10/01/17, For the efficient hard work I present to the table.
Software
Microsoft
, 5,Excel
, 5,Windows
, 5,Powerpoint
, 5Personal Information
Title: Financial Supervisor
Languages
4,Full Professional
District ABM of the month
I was awarded Sales Champion as well. I have been learning Spanish also. I've conducted meetings, presentations, and PowerPoints.