Boris Tsitron

• Manufacture of custom-made surveillance equipment; provides a full range of hidden spy cameras, megapixel wireless IP cameras, and Wi-Fi network cameras with the most advanced features
• Custom surveillance equipment for private investigators, police, property managers, and private customers with particular needs
• Support customers at the presale stage and the installation stage
• Managed day-to-day business operations.
• Consulted with customers to assess needs and propose optimal solutions.
• Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.

• Responsible for the US support in Vigilant Technology (BATM Group)
• Analyzing problems, investigating log files, using remote connectivity, and having 24-hour phone availability. Outstanding attention to customer service; timely response to user inquiries and requests; working with trouble tickets management system
• Working with DVRs, NVRs, Analog & IP Encoders, IP cameras (Thermal & PTZ), and Video Analytics Applications
• Experience with motion detection and configuring external storage
• Experience with networking equipment configuration and troubleshooting (switches, routers, etc.)
• Working with the gaming industry (casinos), correctional facilities, police departments, and hotels
• Increased client retention by building trust through excellent communication skills and timely issue resolution.
• Managed multiple projects simultaneously, staying organized and meeting deadlines consistently.
• Analyzed support ticket trends to predict and prevent future issues.
• Conducted training sessions for new support engineers, enhancing team skill levels.
• Tested new software and hardware before deployment.

• Executed implementations, integration, and configurations of CCTV solutions, worked with 'DreamBox' (a multimedia-integrated security system)
• Worked on IVS / IVA (Intelligent Video Surveillance / Analysis), a solution which is based on Linux and MYSQL platform, and a software algorithm that combines detection and abnormal presence

• Worked on Laboratory Information Management System (LIMS) environment with HL7 Standards based on SQL platform
• Managed day-to-day projects, communicated with hospitals, commercial clinical laboratories, multi-site health care institutions, research facilities, and independent laboratories
• Performed project management duties - planned implementations, maintained project schedules, identified client issues and prioritized them, worked with other Project Managers, assured client satisfaction at projects, and maintained positive working relationships with clients, among them lab owners, lab managers, consulting engineers, and analyzers experts

Customer Support Engineer responsible for the implementation of Magnasync Applications: Digital recording systems working on top of the UNIX platform that is integrated with telephony switches like Avaya, IPC, and Nortel

• During on-site visits installed, upgraded, and configured software & hardware on Mac OS X v10.3 and v10.3 servers on G4 & G5 on live / real-time systems
• Troubleshoot systems using Remote Access tools (Timbuktu, Remote Desktop, VPN, Crosstalk, Reflection, and pcAnywhere) to expedite problem resolution
• Provided technical assistance on-site or remotely depending on client needs, ensuring swift issue resolution and minimal downtime.
• Diagnosed and troubleshot hardware, software, and network issues.

• Maintained and supported Servers / Desktops in the Racing / Gambling industry
• Worked with Microsoft technologies like Microsoft Windows 9X/2K/XP/NT, SQL 2K, Office, and Outlook Desktop Applications
• Installed, Configured, and Supported internetworking devices; advanced knowledge of standard office productivity applications in a large-scale wide area network

• Maintained and supported real-time Voicemail and Internet servers 24 hours a day
• Worked with operating systems like UNIX, WIN NT / 2000, RMX, and DOS
• Installed, integrated, tested, expended, and performed upgrades of hardware and software for the Voicemail platforms as well as on global networking components
• Answered calls and emails at the help desk to assist customers with basic support, bug fixes, and configuration issues.
• Worked closely with product development teams to communicate customer insights, leading to continuous product enhancements based on user feedback.
• Installed, configured, and maintained computer systems and network connections.
• Configured hardware, devices, and software to set up work stations for employees.

• Technical Support Specialist responsible for troubleshooting
• Provided on-site installations on NT and SQL servers and workstation, according to NICE application
• Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
• Configured and tested new software and hardware.
• Installed and configured operating systems and applications.

• Served in the communication forces and was the recipient of a Citation as the Best Soldier of the Communication Corps