Borrijit Chaiyapat
Serenity Education & Day Treatment
Aurora,CO
2
Languages
1
Certification
13
years of professional experience
Compassionate support professional with experience assisting individuals with special needs. Demonstrates strong communication and organizational skills, excelling in diverse environments. Adapts quickly to new challenges and contributes effectively as a collaborative team member.
Work History
Paraprofessional
3 Years 3 Months- Supported teachers, specialists, and staff in delivering instructional and non-instructional services to students, including those with special needs, by reinforcing learning, managing behavior, and providing personal and academic support in individual and group settings.
- Collaborated with teachers, therapists, and professionals to enhance student success while maintaining accurate records and reporting on student progress and behavior.
- Facilitated individualized learning plans to support student development and academic growth.
- Assisted in developing and modifying instructional materials tailored to diverse learning needs.
- Collaborated with educators to implement behavioral interventions and enhance classroom management.
Senior Community Customer Service
6 Years- Manage members on online community platforms daily - including social media, blogs and forums. Provide the general information and also take complaints or issues from customer and coordinate to the internal related department.
- Established and sustained positive experiences on all touch points by ensuring high levels of responsiveness and timely engagement.
- Observed digital dialogues and participate in them to build brand visibility. Locate and engage advocates within the communities to foster dialogue. Collected community insights to achieve the best possible user experience.
Customer Service Coordinator (Eng Skill)
2 Years- Interacted with customers, provided information, and answered questions regarding organization, products, services, and their operation or maintenance. Handled and resolved customer complaints and special orders via mail or phone.
- Coordinated customer service operations, ensuring seamless communication between departments and clients.
- Developed training materials to enhance staff knowledge of products and services.
- Implemented process improvements to streamline customer inquiry resolution workflow.
Education
Bachelor of Arts - Tourism Management, Event Management
- Courses taken:
- Personality development and hospitality art
- Organization and management
- Airline service
- Tourist behavior
- GPA: 3.59
Skills
Classroom management
Communication strategies
Individualized support
Effective communication
Problem resolution
Student engagement
Problem-Solving
Critical Thinking
Management Skills
Leadership
Certification
- Understanding and Addressing Complex Childhood Trauma and Loss in Childhood
- Child Development and effects of trauma : The Essentials (WBT) 2025-2026
- Mandatory Reporter Training (NEW as of 8/29/25) (WBT)
2025-2026 - Autism 101
- Seizure Training for School Personnel (On Demand) version 3.1-3.2
Languages
English
Full Professional
Thai
Native or Bilingual
Timeline
Paraprofessional
Serenity Education & Day Treatment
05.2023 - CurrentRead More
Senior Community Customer Service
Shopee Thailand
01.2016 - 01.2022Read More
Customer Service Coordinator (Eng Skill)
AWP (Allianz worldwide partner)
01.2014 - 01.2016Read More
Rangsit University
Bachelor of Arts from Tourism Management, Event Management
Read More