Bosco Caceres
Miami,FL
Summary
Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Technician
Sunny Volts Solar Services
05.2023 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Evaluated systems according to predetermined checklist and noted issues.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
- Diagnosed and repaired problems with electrical and mechanical systems.
Service Technician Level III
Titan Solar Power
11.2021 - 05.2023
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
Branch Manager
Titan Solar Power
01.2020 - 11.2021
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
- Launched new training program to boost employee skills and staff retention rate.
Field Supervisor
Titan Solar Power
09.2018 - 01.2020
- Monitored employee performance for compliance with regulations and policies.
- Supervised field operations teams to complete projects within established timelines.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Upheld company standards by enforcing strict adherence to policies and procedures during all field activities.
- Met with customers to resolve issues and build productive relationships.
- Ensured quality control through meticulous inspections of job sites, identifying areas for improvement and implementing corrective actions.
- Established clear performance metrics for team members, providing regular feedback to encourage continuous improvement.
- Enhanced team productivity with thorough training sessions on safety protocols and daily task management.
- Implemented best practices in field operations to ensure consistency across all projects under supervision.
- Kept teams on task to complete milestones on time.
- Contributed to business growth by identifying new opportunities for expansion in the local market.
- Evaluated performance and progress, and made proactive adjustments.
- Reduced project completion time by effectively delegating tasks and setting clear goals for the field team.
- Trained workers in proper methods, equipment operation and safety procedures.
- Inspected equipment and tools used for safe operation.
- Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
Education
Associate of Science - Residential And Commercial Design
High Tech Institute
Phoenix, AZ05.2002
High School Diploma -
Coral Gables Senior High School
Coral Gables, FL06.2000
Skills
- Installation and Repair
- Attention to Detail
- Preventive Maintenance
- Customer Service
- Work with Minimal Supervision
- Valid Driver's License
- Punctual and Reliable
- Flexible and Adaptable
- Problem and Issue Resolution
- Power tool proficiency
- Repair Techniques
- Equipment Troubleshooting
- OSHA Requirements
- Professional and Courteous
- Heavy Lifting
- Service Reports
- Mechanical Aptitude
- Quality Assurance
- Hand tool expertise
- System Installation
- Equipment Inspection
- Analytical Thinking
- Diagnostics expertise
- Time tracking
- Customer Relationship Management
- Operating Test Equipment
- Electrical Systems
- Document Management
- Scheduling and Coordination
- Technical Support
- Regulatory Compliance
Certification
- Solar Edge Certified
- Enphase Certified
- Tesla Certified
- Generac Certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Service Technician
Sunny Volts Solar Services
05.2023 - Current
Service Technician Level III
Titan Solar Power
11.2021 - 05.2023
Branch Manager
Titan Solar Power
01.2020 - 11.2021
Field Supervisor
Titan Solar Power
09.2018 - 01.2020
Associate of Science - Residential And Commercial Design
High Tech Institute
High School Diploma -
Coral Gables Senior High School
- Solar Edge Certified
- Enphase Certified
- Tesla Certified
- Generac Certified
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