Bosola Fashina
Richardson,TX
Summary
Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.
Overview
1
1
year of professional experience
Work History
Call Support Representative
Altostratus Technologies
Lewisville, Texas
06.2025 - 12.2025
- Assisted students with course inquiries and technical support issues.
- Provided timely responses to students' emails and chat requests.
- Educated students on learning management platform (LMS) features and best practices.
- Escalated unresolved issues to senior support staff for further assistance.
- Monitored support channels for incoming requests and prioritized tasks.
- Adhered to company policies and procedures while providing excellent service.
- Utilized various software programs, such as Microsoft Office Suite, TrainerCentral, and Slack, for daily duties.
- Automate Instantly. AI for bulk email messaging.
- Provided follow up communication after resolving an issue to ensure satisfaction was achieved.
Education
LV Berkner High School
Richardson, TXDallas College
Dallas, Texas, TXSkills
- Window Server 2019
- Microsoft Office Suite
- Effective communication
- Problem resolution
- Technical support
- Remote support
- Software troubleshooting
- Hardware troubleshooting
- Teamwork and collaboration
- Technical support expertise
- Continuous improvement
- Technical support understanding
- Cross-functional collaboration
- Learning management systems
- Operating system management
- Application installations
- Troubleshooting and Diagnostics
- Virtualization technologies
- Desktop technical support
- IT documentation
- Software updating
- Linux Systems
Accomplishments
Chancellor’s Honors Recognition (Dallas College / P-TECH)
Timeline
Call Support Representative
Altostratus Technologies
06.2025 - 12.2025
LV Berkner High School
Dallas College