Bouchra Naciri
New York,NY
Summary
Driven and detail-oriented Licensed Optician and Manager with a proven track record at Selima Optique, enhancing customer satisfaction through expert insurance knowledge and exceptional customer service. Sales of over $1 million dollars per year. Skilled in eyewear fashion trends and managing repairs, consistently boosting sales and streamlining operations. Focused and driven with strong attention to detail.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Licensed Optician/Manager
Selima Optique
06.1999 - Current
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
- Completed detailed measurements of client faces to document details such as eye size and optical centers, vertex and pupillary distances and temple length
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
- Met with vendors to review purchase options and negotiate contract terms.
- Revised work practices to improve efficiency, boost quality and meet production goals.
- Maintained accurate inventory, working with purchasing department and logistics for resupply
- Assisted clients with selecting optimal frames to meet preferences, fit various facial structures and work with specified prescriptions.
- Discussed optimal lens, coating and frame recommendations with customers to meet individual needs.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Management of team comprised of several individuals.
Education
Bachelor of Science - Optical
Institute Des Arts Et Métiers
Brussels, Belgium 06.1990
Skills
- Insurance Knowledge
- Eyewear brands
- Retail Sales
- Patient testing
- Managing repairs
- Verifying prescriptions
- Supervision
- Excellent work ethic
- Eyewear fashion trends
- Computer skills
- Troubleshooting
- Organization and cleaning
- Materials restocking
- Customer service understanding
Certification
- Licensed ABO Certified Optician - 2009
Additional Information
Fluent in French, Arabic, German, English
Timeline
Licensed Optician/Manager
Selima Optique
06.1999 - Current
Bachelor of Science - Optical
Institute Des Arts Et Métiers
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