Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Accomplishments
Certification
Timeline
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Boudjemaa Mouhoun

Olathe,KS

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

OptumRx
Overland Park, KS
11.2016 - 06.2024
  • Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Assisted pharmacists in compounding sterile products according to state regulations.
  • Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
  • Verified accuracy of medication labels before they were dispensed to customers.
  • Checked expiration dates on medications to ensure that only unexpired products were dispensed.
  • Restocked shelves with new supplies of medications as needed.
  • Organized work areas so that everything was easily accessible when needed.
  • Assisted in training new employees on pharmacy procedures.
  • Monitored inventory levels of commonly used drugs and placed orders when necessary.
  • Teamed with peers, technicians, and pharmacists to prioritize and complete orders.
  • Received and verified daily incoming drug inventories, reported discrepancies, and logged items into the inventory system.
  • Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
  • Experience with working in a call center environment
    - Experience in a healthcare setting
    - Experience with Microsoft Office applications including navigating, creating, and editing within Microsoft Word, Microsoft Excel, and Microsoft PowerPoin

Customer Service Representative

Peugeot Siad
Saint-Ouen Sur Marne , Paris
12.2014 - 07.2016
  • Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
  • Provided accurate information about products and services.
  • Experience with working in a call center environment. Experience in a healthcare setting. Experience with Microsoft Office applications, including navigating, creating, and editing within Microsoft Word, Microsoft Excel, and Microsoft PowerPoint.
  • Resolve issues and complaints in a timely manner.
  • Performs other duties as assigned by management.
  • Processed orders, forms, applications, and requests.
  • Maintained records of customer interactions and transactions.
  • Followed up on customer inquiries not immediately resolved.
  • Performed follow-up calls to confirm customer satisfaction with product or service received.
  • Collaborated with other departments to ensure efficient resolution of customer problems.
  • Request and review fee schedule report requests
  • Determine appropriate reporting portal to request claim report from
  • Identify report requests that have incomplete or inaccurate parameters and obtain the information
  • Process authorizations through various computer systems and use of job aid/policies/procedures ensuring the accuracy of all data and updating as necessary
  • Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
  • Handled customer billing errors by researching issues in system and asking detailed questions.

Education

Bachelor of Economics -

University of Tizi-Ouzou
Algeria
07-2014

High School Diploma -

Amar-khodja M’henna
07-2009

Associate of Applied Science - Information Technology

Johnson County Community College
Overland Park, KS

Skills

  • Drug Inventory Management
  • Order Verification
  • Supply Restocking
  • Medication Dispensing
  • Drug Inventory Control
  • Supporting pharmacy operations
  • Problem-solving skills
  • HIPAA
  • Verifying orders
  • Research
  • File review
  • Document Scanning
  • Data accuracy
  • Relationship Building
  • Excellent Communication
  • Adaptability
  • Attention to Detail

Languages

English
Professional
French
Professional
Arabic
Professional
Berbere
Native/ Bilingual

Affiliations

  • Arts
  • Foreign Languages
  • Community
  • Sports
  • Music

Accomplishments

  • Have been Nominated and selected to join Johnson County Community College's Leadership and success ( NSLS)
  • High GPA

Certification

  • Kansas Board of Pharmacy Technician License

Timeline

Pharmacy Technician

OptumRx
11.2016 - 06.2024

Customer Service Representative

Peugeot Siad
12.2014 - 07.2016

Bachelor of Economics -

University of Tizi-Ouzou

High School Diploma -

Amar-khodja M’henna

Associate of Applied Science - Information Technology

Johnson County Community College

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Boudjemaa Mouhoun