Bounma Jake Outhavong
Acworth,GA
Summary
Highly motivated and adaptable professional with multiple years of experience in customer-facing roles, seeking an exciting new position that leverages my strong work ethic, exceptional interpersonal skills, and analytical expertise. Adept at analyzing data and trends to make quick and confident decisions, I am eager to contribute to organizational success. Highly motivated and team-oriented employee with a desire to take on new challenges.
Overview
7
7
years of professional experience
Work History
Business Development Representative
Pixel Bargain
Atlanta, GA
03.2025 - Current
- Built strong relationships with existing customers through ongoing communication.
- Researched target accounts to build a pipeline of qualified leads.
- Conducted outreach activities, such as cold calling, emailing and attending networking events.
- Created customized presentations and proposals for prospective clients.
Server
Pinetree Country Club
Kennesaw, GA
03.2023 - 06.2024
- Responded to guest inquiries and complaints, resolving issues within 5 minutes on average and enhancing guest loyalty.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Assisted in training new servers.
- Accurately operated POS terminals, processed over 100 transactions per shift with a 98% accuracy rate.
Truck Driver Assistant
SP Transportation
Atlanta , GA
02.2018 - 08.2022
- Helped truck driver maneuvering in tight spaces while backing up trailer into docks for loading and unloading operations.
- Followed delivery instructions accurately, ensuring a 95% on-time delivery rate.
- Assisted in loading and unloading an average of 3,000 pounds of cargo daily, improving efficiency by 15%.
Professional Mascot
Atlanta Braves Entertainment
Smyrna, GA
07.2019 - 11.2021
- Prepared and rehearsed entertainment routines for performances.
- Performed on stage in front of audiences up to 41,000.
- Maintained high energy levels during performances, enhancing guest experience and achieving a 95% positive feedback rate.
Retail Worker
All Goods
Fayetteville, GA
05.2018 - 07.2020
- Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
- Greeted customers, identified their needs and provided assistance with product selection.
- Assisted in inventory management by stocking shelves, organizing merchandise and tracking sales data.
- Inspected merchandise for defects prior to display on sales floor or shipment to customers.
Education
American Allied Health Certificate - Surgical Technician
Emory University
Atlanta, GA07-2025
Bachelor of Science - Integrated Health Science
Kennesaw State University
Kennesaw, GA05-2024
Skills
- Positive and Professional
- Relationship Management
- Greeting and Directing
- Customer Service
- Active Listening
Timeline
Business Development Representative
Pixel Bargain
03.2025 - Current
Server
Pinetree Country Club
03.2023 - 06.2024
Professional Mascot
Atlanta Braves Entertainment
07.2019 - 11.2021
Retail Worker
All Goods
05.2018 - 07.2020
Truck Driver Assistant
SP Transportation
02.2018 - 08.2022
Bachelor of Science - Integrated Health Science
Kennesaw State University
American Allied Health Certificate - Surgical Technician
Emory University
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