Boupha Daravong
Clarkesville,USA
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.
Overview
28
28
years of professional experience
Work History
Lead Delivery Coordinator
Lowes
Cornelia, GA
04.2026 - Current
- Coordinated delivery schedules to optimize route efficiency and reduce delays.
- Managed communication between customers and delivery teams to enhance service quality.
- Implemented tracking systems to monitor shipments and ensure timely arrivals.
- Trained new staff on delivery procedures and customer interaction protocols.
- Analyzed delivery performance metrics to identify areas for process improvement.
- Developed strategies for inventory management, reducing stock discrepancies significantly.
- Led cross-functional meetings to resolve operational challenges and streamline workflows.
Pro Sales Associate
Home Depot
Toccoa, GA
11.2024 - 04.2026
- Assisted customers with product selection, enhancing overall shopping experience.
- Maintained knowledge of current promotions and product features to drive sales.
- Collaborated with team members to streamline inventory management processes.
- Demonstrated effective communication skills while addressing customer inquiries and concerns.
- Expanded market share within highly competitive industries by leveraging extensive product knowledge and proactive selling techniques.
- Enhanced client retention rates through personalized follow-up communications and relationship-building initiatives.
- Provided exceptional after-sales support, addressing customer concerns promptly and professionally.
Lead Stylist
SportClips Haircuts
Braselton, GA
01.2023 - 07.2024
- Led team of stylists in delivering exceptional haircuts and customer service experiences.
- Trained new stylists on techniques, product knowledge, and service standards.
- Managed scheduling and workflow to optimize efficiency during peak hours.
- Developed promotional strategies to enhance client retention and satisfaction.
- Mentored junior stylists in advanced styling techniques and career development paths.
- Collaborated with management to develop training programs tailored for stylist growth.
- Developed long-lasting relationships with clientele through exceptional customer service and attention to detail.
Licensed Master Cosmetologist
G. Clips
Toccoa, Ga
01.2016 - 07.2022
- Kept client records, noting services provided and individual preferences.
- Delivered positive customer experiences with proactive handling of requests and product sales
- Delivered positive customer experiences with proactive handling of requests or complaints.
- Handled hair maintenance needs using expertise in washing, cutting and styling hair.
- Maintained store inventories and ordered new materials.
- Helped customers improve hair health and appearance with new products and routines.
- Minimized infection risk by keeping stations and tools clean and sanitized.
- Chose appropriate cuts based on preferences, facial features and fashion trends.
Product Specialist
Royal herb merchant
Los Angeles, Ca
03.2008 - 10.2010
- Developed technical content and sales presentations to use in presales activities.
- Collaborated with product manager to analyze and improve product development process.
- Responded to customer inquiries and resolved issues with professionalism.
- Assisted customers in person and over phone, determining needs and presenting products and services.
- Planned events to showcase new products.
- Adhered to non-disclosure and confidentiality policies.
- Led communication efforts between staff to build and maintain customer loyalty and enhance satisfaction.
Server/ Bartender
Hooters
Gwinnett, Ga
04.2004 - 08.2007
- Explained details for new menu items and daily specials.
- Demonstrated hospitality and customer service while greeting tables.
- Delivered food and beverages promptly to customers.
- Adhered to state liquor regulations to serve alcohol safely.
- Kept food service and preparation areas clean and neat.
- Entered orders into computer system to coordinate with kitchen staff.
- Trained new servers in company policies, guest service standards and best practices.
- Processed credit card transactions, gift cards and cash payments.
- Reconciled cash tills from dining sales as part of closing duties.
- Followed safety, sanitization and food handling guidelines.
- Communicated professionally with customers, colleagues and supervisors.
- Assigned and arranged tables for large groups.
- Memorized menu additions, changes and limited offerings.
Sales Manager/Closer
Silver leaf
Hollywood, Ga
01.1999 - 01.2003
- Created great customer experiences with personalized sales support.
- Handled issues professionally to company standards.
- Assisted customers with sales and service needs.
- Contacted customers to finalize sales and service transactions.
- Met or exceeded individual sales goals and key performance indicators (KPIs).
- Resolved customer concerns using strong communication and conflict management skills.
- Managed multiple tasks simultaneously while meeting deadlines.
- Used feedback from customers and personal observations to better capitalize on sales opportunities.
- Adapted to changing priorities and unexpected situations with calm demeanor.
- Increased per-customer revenue with suggestive selling practices.
- Informed customers of promotions and special offers to increase sales.
Education
Diploma -
North Georgia technical
Clarkesville, Georgia12-2013
Skills
- Client education
- Customer service
- Sound judgment
- Computer knowledge
- Bilingual
- Customer Service Experience
- Records Management
- Microsoft Office
- Complaint Resolution
- Internet research
- Schedule management
Timeline
Lead Delivery Coordinator
Lowes
04.2026 - Current
Pro Sales Associate
Home Depot
11.2024 - 04.2026
Lead Stylist
SportClips Haircuts
01.2023 - 07.2024
Licensed Master Cosmetologist
G. Clips
01.2016 - 07.2022
Product Specialist
Royal herb merchant
03.2008 - 10.2010
Server/ Bartender
Hooters
04.2004 - 08.2007
Sales Manager/Closer
Silver leaf
01.1999 - 01.2003
Diploma -
North Georgia technical