Bousso Niane

• Organized staff schedules according to anticipated occupancy levels, minimizing overtime costs while maintaining adequate staffing levels at all times.
• Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
• Maintained a professional and presentable front desk area, ensuring guests were greeted with a clean and welcoming environment upon arrival.
• Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
• Handled escalated guest complaints professionally, working towards resolution while maintaining composure under pressure.
• Trained new front desk staff members, improving overall team performance and knowledge.
• Assisted in developing promotional strategies to attract new guests and retain existing clientele.
• Collected room deposits, fees, and payments.
• Planned and executed marketing activities to improve property brand and increase revenue.
• Resolved guest issues promptly, ensuring a positive experience for all hotel patrons.
• Handle group arrivals and corporate market segment groups and pre-registers each guest and ensure payment is made in full for the group or that billing is correct.
• Managed inventory of supplies at the front desk, ordering additional resources when necessary to maintain efficient operations.
• Coordinated with sales department on group bookings, ensuring seamless communication between departments for optimal client experience.
• Solicited and reviewed guest feedback and promptly resolved complaints.
• Developed strong relationships with repeat guests by anticipating their needs upon arrival and providing personalized service throughout their stay.
• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.

• Collected room deposits, fees, and payments.
• Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
• Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
• Resolved guest issues promptly, resulting in positive feedback and return visits.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Maintained clean and organized front desk areas to uphold polished company image.
• Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
• Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.
• Coordinated with housekeeping and maintenance to ensure rooms met hotel standards.
• Handled emergency situations with calmness and efficiency, ensuring guest safety.
• Monitored lobby area for cleanliness and comfort, ensuring positive first impression.
• Promoted hotel amenities and services to guests, enhancing their stay.
• Updated guest profiles with preferences and requests for personalized service in future stays.
• Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
• Liaised with housekeeping staff to verify service and maintenance of hotel standards.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Ensure the implementation of services while adhering to contractual service
commitments and agreed-upon margin levels.
Manage client relationships proactively and effectively.
Determine logistics action priorities.

• Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
• Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
• Enhanced patient satisfaction by providing compassionate and attentive care.
• Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
• Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
• Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
• Reduced stress for patients and families through effective communication and empathetic support.
• Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
• Supported patients' daily living activities, improving their hospital stay experience.
• Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
• Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
• Responded to patient requests for supplies and personal comfort items such as extra blankets.
• Helped patients with self-feeding and assisted feeding, based on individual needs.
• Prevented cross-contamination by cleaning and sterilizing equipment.
• Transported patients between rooms and appointments or testing locations.

• Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
• Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
• Enhanced patient satisfaction by providing compassionate and attentive care.
• Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
• Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
• Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
• Reduced stress for patients and families through effective communication and empathetic support.
• Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
• Supported patients' daily living activities, improving their hospital stay experience.
• Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
• Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
• Responded to patient requests for supplies and personal comfort items such as extra blankets.
• Helped patients with self-feeding and assisted feeding, based on individual needs.
• Prevented cross-contamination by cleaning and sterilizing equipment.
• Transported patients between rooms and appointments or testing locations.

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Collaborated with team members to consistently provide efficient service during peak hours.
• Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
• Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
• Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
• Answered customers' questions, recommended items, and recorded order information.
• Processed orders and sent to kitchen employees for preparation.
• Inspected dishes and utensils for cleanliness.
• Increased sales significantly by upselling higher-end products to customers.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

• Developed professional skills through hands-on experiences, including time management and effective communication.
• Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
• Sorted, organized, and maintained files.
• Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.