Bow Duong
Bend,OR
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Front Office Assistant
Rimrock Trails Treatment Center
09.2023 - Current
- Directed phone inquiries, answered client questions, and scheduled appointments.
- Volunteered to help with special projects of varying degrees of complexity for front office. intake, billing and clinician team.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport with clinicians and peer support team.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff and clinicians.
Claims Audit Specialist
PacificSource
11.2019 - 11.2022
- Investigated and adjusted commercial and government insurance claims for policyholders.
- Examined claims forms and other records to determine accuracy in accordance to government regulations and policies.
- Analyzed and reported trends in claims processing errors to promote accuracy.
- Investigated medical claims for third party liability,
Dental Customer Service
Moda Health
05.2018 - 11.2019
- Researched issues with claims, answered benefit questions and confirmed eligibility.
- Recorded appeals and grievances.
- Kept high average of performance evaluations.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Education
Medical Billing And Coding Certificate
Cambridge College
Beaverton, OR High School Diploma
Lebanon Union High School
Lebanon, ORSkills
- Over 10 years of claims processing/auditing in production based environment and consistently exceeding performance standards of 98% or above
- Highly skilled in researching and interpreting complex rules and applying them within strict timelines
- Professional and emphatic approach with communicating difficult/challenging situations
- Proficient in Microsoft Word, Excel and Outlook
Timeline
Front Office Assistant
Rimrock Trails Treatment Center
09.2023 - Current
Claims Audit Specialist
PacificSource
11.2019 - 11.2022
Dental Customer Service
Moda Health
05.2018 - 11.2019
Medical Billing And Coding Certificate
Cambridge College
High School Diploma
Lebanon Union High School
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