Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bow Duong

Bend,OR

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

Front Office Assistant

Rimrock Trails Treatment Center
09.2023 - Current
  • Directed phone inquiries, answered client questions, and scheduled appointments.
  • Volunteered to help with special projects of varying degrees of complexity for front office. intake, billing and clinician team.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport with clinicians and peer support team.
  • Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff and clinicians.

Claims Audit Specialist

PacificSource
11.2019 - 11.2022
  • Investigated and adjusted commercial and government insurance claims for policyholders.
  • Examined claims forms and other records to determine accuracy in accordance to government regulations and policies.
  • Analyzed and reported trends in claims processing errors to promote accuracy.
  • Investigated medical claims for third party liability,

Dental Customer Service

Moda Health
05.2018 - 11.2019
  • Researched issues with claims, answered benefit questions and confirmed eligibility.
  • Recorded appeals and grievances.
  • Kept high average of performance evaluations.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Education

Medical Billing And Coding Certificate

Cambridge College
Beaverton, OR

High School Diploma

Lebanon Union High School
Lebanon, OR

Skills

  • Over 10 years of claims processing/auditing in production based environment and consistently exceeding performance standards of 98% or above
  • Highly skilled in researching and interpreting complex rules and applying them within strict timelines
  • Professional and emphatic approach with communicating difficult/challenging situations
  • Proficient in Microsoft Word, Excel and Outlook

Timeline

Front Office Assistant

Rimrock Trails Treatment Center
09.2023 - Current

Claims Audit Specialist

PacificSource
11.2019 - 11.2022

Dental Customer Service

Moda Health
05.2018 - 11.2019

Medical Billing And Coding Certificate

Cambridge College

High School Diploma

Lebanon Union High School

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Bow Duong