BOWEN SUN
City Of Industry,CA
Summary
Detail-oriented and tech-savvy professional seeking a Technology Services Technician I position at Anaheim Union High School District. Passionate about maintaining, troubleshooting, and optimizing technology systems to support an efficient learning environment.
Overview
9
9
years of professional experience
Work History
IT Support Technician
AIDP
City Of Industry, California
10.2021 - 02.2025
- Installed, configured, and maintained computer systems and peripherals for end users.
- Troubleshot and resolved common hardware, software, and network issues.
- Assisted with software installations, updates, and configuration of Windows operating systems.
- Maintained accurate inventory records and tagged technology assets for tracking.
- Conducted basic server maintenance and ensured backup processes were properly configured.
- Experience with installing and maintaining network equipment, including routers, switches
- File storage management, including USB drives, external hard drives, NAS
- Installation and maintenance of video conferencing systems, including cameras, microphones, and remote meeting software.
- Configuration and management of security monitoring systems and displays.
Help Desk Technician
CYS Excel
Baldwin Park, CA
08.2016 - 06.2021
- Assisted users with troubleshooting hardware and software issues via phone, email, and in person.
- Configured user access settings and managed basic network troubleshooting tasks.
- Provided guidance to staff on operating system usage and application software.
- Conducted system checks to verify backup operations and security settings.
- Installed and maintained desktops, laptops, and tablets.
- Configured output devices such as monitors, printers, and projectors.
- Troubleshot issues with Microsoft Outlook and Microsoft Excel.
Education
Bachelor of Science -
University of California, Riverside
06-2016
Skills
- Installation, maintenance, and operation of computer systems and peripherals
- Configuration and troubleshooting of Windows-based systems
- Basic networking and server maintenance
- Software installation and updates
- Audio-visual and video technology system setup
- Hardware diagnostics and replacement
- Backup procedures and data security
- Inventory management and asset tracking
- Documentation and record-keeping
- Microsoft Outlook, Spreadsheet Software: Excel
- Troubleshooting hardware, software, and network issues
Custom
- Strong problem-solving skills with a logical and analytical approach
- Ability to multi-task in a fast-paced educational environment
- Effective communication skills, both verbal and written
- Ability to work independently and collaborate with teams
- Quick learner, adaptable to new technologies
Timeline
IT Support Technician
AIDP
10.2021 - 02.2025
Help Desk Technician
CYS Excel
08.2016 - 06.2021
Bachelor of Science -
University of California, Riverside
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