Summary
Overview
Work History
Education
Skills
Timeline
Generic

BOWEN SUN

City Of Industry,CA

Summary

Bilingual IT Support Technician with over 9 years of experience providing hardware, software, and network support in enterprise environments. Skilled in troubleshooting, system installation, configuration, and maintenance. Experienced in end-user training, documentation, and project coordination, with a strong focus on system security, performance, and reliability.

Overview

9
9
years of professional experience

Work History

IT Support Technician

Joyin
Rancho Cucamonga, California
10.2020 - Current
  • Provide technical support to staff for hardware, software, and network issues, both onsite and remotely.
  • Install, configure, and maintain computer systems, printers, and IT equipment to ensure optimal performance.
  • Troubleshoot and resolve hardware, software, and network issues, diagnosing and solving faults promptly.
  • Set up new user accounts, profiles, and email accounts; resolve password and access issues for Office 365, and application software.
  • Assist with deployment of software updates, Windows OS configurations, and technology upgrades.
  • Conduct server maintenance, system testing, and ensure proper backup processes.
  • Create and manage VLANs to segment devices for enhanced security and performance.
  • Provide end-user training and develop IT documentation, troubleshooting steps, and FAQs.
  • Ensure security of data, network access, and backup systems.

Help Desk Technician

Sunrun
Fontana, California
08.2016 - 09.2020
  • Assisted users with troubleshooting hardware, software, and network issues via phone, email, and in person.
  • Configured user access settings and managed basic network troubleshooting.
  • Provided guidance to staff on operating systems, Office 365, and application software.
  • Conducted system checks to verify backup operations and security settings.
  • Installed and maintained desktops, laptops, tablets, and peripherals such as printers, projectors, and monitors.
  • Supported Microsoft Outlook, Excel, Word, PowerPoint, and SharePoint.
  • Conducted system checks to verify backup operations and security settings.
  • Installed and maintained desktops, laptops, and tablets.

Education

Bachelor of Science - Applied Mathematics/Computer Option

University of California, Riverside
Riverside, CA
06-2016

Skills

  • Installation, maintenance, and operation of computer systems and peripherals
  • Configuration and troubleshooting of Windows-based syste
  • Basic networking and server maintenance
  • Software installation and updates
  • Audio-visual and video technology system setup
  • Hardware diagnostics and replacement
  • Backup procedures and data security
  • Inventory management and asset tracking
  • Documentation and record-keeping
  • Microsoft Outlook, Spreadsheet Software: Excel
  • Troubleshooting hardware, software, and network issues
  • Experience with Chromebooks
  • Using PC's on an Active Directory domain

Timeline

IT Support Technician

Joyin
10.2020 - Current

Help Desk Technician

Sunrun
08.2016 - 09.2020

Bachelor of Science - Applied Mathematics/Computer Option

University of California, Riverside

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