Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Božidar Aničić

Mostar

Summary

Motivated and technically-oriented candidate with hands-on IT support training, networking knowledge, and front-end web development experience. Completed an intensive IT Support bootcamp (NSoft, Mostar) and created a functional own event promotion website. Previous experience as a manager and in customer service roles in hospitality and tourism, both locally and abroad, developed strong customer service, teamwork, and problem-solving skills, ideal for delivering efficient and friendly IT support.

Overview

2026
2026
years of professional experience

Work History

Manager – Craft Beer Garden Pub

04.2025 - Current
  • Managed daily operations, staff scheduling, and customer relations in a high-paced environment
  • Oversaw inventory, cash flow, and event coordination
  • Developed strong leadership, organization, and motivated employees to be productive and engaged in work

Technical Support Bootcamp

NSoft
05.2025 - 05.2025
  • Practical experience with customer support tools: Zendesk, Gmail
  • Used remote access software TeamViewer for troubleshooting and support
  • Performed hardware diagnostics (PC components, printers, network devices) and maintenance
  • Resolved network issues (TCP/IP, ping/traceroute analysis)
  • Practiced software troubleshooting on Windows and Linux systems (Event Viewer, /var/log, DevTools)


Freelance Web Developer

2025 - 2025
  • Developed and launched klicikimchi.com for promoting a cultural culinary event in collaboration with partner
  • Successfully engaged local audience and increased social media reach

Front Desk Receptionist – Student Work & Travel

Holland American Princess - HAP
06.2024 - 09.2024
  • Managed guest check-ins, reservations, and customer inquiries in a busy tourist location
  • Gained experience in cross-cultural communication and problem resolution
  • Improved English proficiency in professional setting

Education

No Degree - Computer Science

Fakultet Strojarstva, Računarstva I Elektrotehnike (FSRE)
Mostar, Bosnia And Herzegovina
09-2026

Skills

  • IT troubleshooting (hardware, software, networking)
  • Windows & Linux administration (basic)
  • Remote support tools
  • Web development (HTML, CSS, JavaScript)
  • Customer service & communication (local & international)
  • Teamwork & cross-cultural experience

Languages

English
Advanced (C1)
Korean
Beginner (A1)

Timeline

Technical Support Bootcamp

NSoft
05.2025 - 05.2025

Manager – Craft Beer Garden Pub

04.2025 - Current

Front Desk Receptionist – Student Work & Travel

Holland American Princess - HAP
06.2024 - 09.2024

Freelance Web Developer

2025 - 2025

No Degree - Computer Science

Fakultet Strojarstva, Računarstva I Elektrotehnike (FSRE)

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