Bracus Spencer
Orlando,FL
Summary
Goal-focused Hospitality Professional/ with 20 years of experience working in the restaurant and hospitality industry. A seasoned leader and decision maker equipped with the finesse to effectively communicate with guests and personality types. Driven to go above and beyond to satisfy guests, improve operations and support team members. Dedicated to maximizing table turnover to take advantage of every sales opportunity without sacrificing service. Sociable and skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all guests. Personable individual possessing strong work ethic and flexibility. Dedicated to delivering positive guest experience through genuine hospitality.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server/Server Trainer
Texas Roadhouse
11.2023 - 05.2026
- Participated in training and development to stay updated with company policies and procedures and improve customer service skills.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Trained new personnel regarding company operations, policies and services.
Corporate Hospitality Professional/Server Trainer
Miller's Ale House
03.2021 - Current
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained thorough knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Cuisine Concierge
Hell's Kitchen Inc
05.2021 - 09.2022
- Maintained high level of professionalism and discretion when dealing with guests.
- Addressed guests inquiries with timely and professional responses via phone, email and in-person interactions. Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Worked closely with VIP and celebrity guests with high degree of respect for privacy.
Education
BBA - Business Administration, Management and Communication in Business Management
Creighton University
Omaha, NE06-1996
Skills
- Self Directed/Expert
- Problem Sensitivity/Expert
- Guest Service Orientation/Expert
- Social Perceptiveness/Expert
- Team Oriented/Expert
Accomplishments
- Hospitality Search Spokesperson Hospitality Alliance Board Member
- Level 2 and 3 Hospitality Certificates
- Cater SourceConference 2022, 2022
- Restaurant Leadership Conference 2022,2023
- Recognized as YELP server of the year for 2018, 2019, 2020 for outstanding performance and team contributions.
- Gordon Ramsey Hospitality Clinic Invitation 2021, 2022
- Gordon Ramsey Hospitality Academy 2021,2022
Certification
- Hospitality Search Spokesperson Hospitality Alliance Board Member
- Level 2 and 3 Hospitality Certificates
- Cater SourceConference 2022, 2022
- Restaurant Leadership Conference 2022,2023
- Recognized as YELP server of the year for 2018, 2019, 2020 for outstanding performance and team contributions.
- Gordon Ramsey Hospitality Clinic Invitation 2021, 2022
- Gordon Ramsey Hospitality Academy 2021,2022
Timeline
Server/Server Trainer
Texas Roadhouse
11.2023 - 05.2026
Cuisine Concierge
Hell's Kitchen Inc
05.2021 - 09.2022
Corporate Hospitality Professional/Server Trainer
Miller's Ale House
03.2021 - Current
BBA - Business Administration, Management and Communication in Business Management
Creighton University