Brad Alderman
Riverview
Summary
Results-driven professional with expertise in customer relations and business operations. Proven ability to enhance service delivery and develop effective marketing strategies, contributing to increased brand awareness and sales growth.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Owner
Round House BBQ
Trenton, MI
01.2023 - Current
- Trained and mentored staff on food safety regulations and customer service best practices.
- Optimized menu offerings based on seasonal trends and customer preferences to drive sales.
- Developed and implemented efficient operational processes to enhance service delivery.
- Managed inventory control systems to ensure timely supply of ingredients and materials.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
General Manager
Round House BBQ
Trenton, MI
10.2013 - 01.2023
- Led daily operations to enhance efficiency and customer satisfaction.
- Developed and implemented strategic marketing initiatives to increase brand awareness.
- Oversaw staff training programs, fostering a culture of excellence and teamwork.
- Managed inventory control processes, optimizing supply chain management for cost-effectiveness.
Manager
Continental Services - Oakland Community College
Southfield, MI
01.2013 - 10.2013
- Oversaw daily food service operations ensuring compliance with health and safety regulations.
- Managed staff scheduling and training to optimize service delivery and enhance team performance.
- Analyzed customer feedback to improve service quality and enhance overall dining experience.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
Kitchen Manager
Round House BBQ
Trenton, MI
07.2010 - 01.2013
- Supervised kitchen staff to ensure adherence to safety and sanitation protocols.
- Managed inventory levels, ordering supplies to maintain efficient kitchen operations.
- Streamlined food preparation processes, enhancing speed and quality of service.
- Trained new employees on cooking techniques and equipment usage.
District Manager
Detroit Media Partnership
Detroit, MI
12.2004 - 03.2009
- Oversaw daily distribution operations, ensuring timely and accurate order fulfillment.
- Improved delivery times with strategic route planning and reallocation of resources.
- Led a team of distribution staff, fostering a positive work environment and promoting professional growth.
Education
Associate of Applied Science - Culinary Arts / Hospitality Management
Henry Ford College
Dearborn, MI12-2011
Skills
- Customer relations
- Business operations
- Relationship building
- Verbal and written communication
- Event and catering management
Certification
ServSafe Certifications
- Food Protection Manager
- Michigan Alcohol
- Allergens
- Instructor & Proctor
Timeline
Owner
Round House BBQ
01.2023 - Current
General Manager
Round House BBQ
10.2013 - 01.2023
Manager
Continental Services - Oakland Community College
01.2013 - 10.2013
Kitchen Manager
Round House BBQ
07.2010 - 01.2013
District Manager
Detroit Media Partnership
12.2004 - 03.2009
Associate of Applied Science - Culinary Arts / Hospitality Management
Henry Ford College