Brad Bean
Provo,UT
Summary
I’m am an IT professional with experience in technical support and troubleshooting, and I enjoy helping people solve problems with technology. I’ve worked with software systems, network issues, and customer support, and I’m currently studying Cybersecurity to strengthen my skills even further. I’m passionate about learning, improving processes, and making sure users have the best possible experience when things go wrong.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technical Support Representative
Quilt Software Network
Provo, UT
12.2024 - Current
- Assisted customers with software troubleshooting and technical inquiries.
- Documented customer interactions in the support ticketing system.
- Collaborated with team members to resolve complex technical issues.
- Maintained up-to-date knowledge of software updates and features.
Sales Representative
Alder Security
Orem, Utah
01.2024 - 11.2024
- Engaged customers to understand their needs and preferences.
- Participated in training sessions to improve product knowledge and sales skills.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Negotiated deals and handled complaints or objections.
Robotics Specialist Manager
Cobalt Robotics
Provo, Utah
06.2022 - 12.2023
- Collaborated with team members to enhance project workflows and communication.
- Assisted in training new staff on operational procedures and company policies.
- Coordinated with other departments to ensure efficient workflow processes.
- Provided technical support for customers in resolving complex issues.
Education
Associate of Science - Cyber Security
Utah Valley University
Orem, UT01-2027
Some College (No Degree) - Web Development
Mountainland Technical College
Lehi, UTSkills
- Network troubleshooting
- Project management
- Technical support
- Customer service
- Team collaboration
- Software documentation
Certification
- Working toward getting Comptia A+ and Security+
Timeline
Technical Support Representative
Quilt Software Network
12.2024 - Current
Sales Representative
Alder Security
01.2024 - 11.2024
Robotics Specialist Manager
Cobalt Robotics
06.2022 - 12.2023
Associate of Science - Cyber Security
Utah Valley University
Some College (No Degree) - Web Development
Mountainland Technical College
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