Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Brad Dougan

Russiaville,IN

Summary

Over 23 years of experience as a delivery/pickup driver working with small to large companies and residential deliveries. Work hard to meet or exceed employer and customer expectations. Interact well with team and share advice and tips. Embrace shifting schedules and delivery routes. Always handle frustrated customers with professionalism and positive attitude.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Delivery Courier

FedEx Express
05.2000 - 10.2023
  • Followed company policies and procedures during shift.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
  • Drove safely at all times to avoid accidents and harm.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Verified package information to check for accuracy and completeness.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Utilized communication devices to stay in contact with dispatch and provide real-time status updates
  • Logged delivery information in tracking systems to enable real-time delivery status
  • Collected payments from customers for packages delivered and provided receipt to use as proof of transaction
  • Followed safety procedures and regulations to protect packages and vehicles
  • Maximized processes by managing delivery schedules and prioritizing based on urgency
  • Built professional relationships with customers and business partners to establish trust and credibility

Flow Team Member

Target
10.1998 - 08.2000
  • Unpacked new merchandise shipments and prepared for placement on selling floor by folding, hanging or stacking.
  • Unloaded packages from incoming trucks to inspect contents.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Cross-trained in different departments of store to learn new tasks and better understand workflows and business operations.
  • Operated forklifts and pallet jacks to lift or place merchandise in backroom or on sales floor.
  • Greeted customers and directed to requested products.
  • Coordinated shipments for several locations by following schedules of product distribution
  • Performed routine unloading of freight semi trucks, unloading thousands of retail products from day to day

Education

Diploma -

Taylor High School
Kokomo, IN
06.1999

Skills

  • Developing Customer Relationships
  • Efficient Routing
  • Customer Experience
  • Safe Vehicle Operations
  • Resolving Shipping and Delivery Problems
  • GPS and Route Planning
  • Problem-Solving
  • Relationship Building
  • Excellent Communication
  • Active Listening
  • Teamwork and Collaboration
  • Flexible and Adaptable
  • Clerical Support
  • Team building

Accomplishments

    19 years of safe driving with FedEx.

Certification

  • Dangerous Goods Specialist, FedEx Express - 22 years
  • Certified Spill Cleanup, FedEx Express - 22 years

Timeline

Delivery Courier

FedEx Express
05.2000 - 10.2023

Flow Team Member

Target
10.1998 - 08.2000

Diploma -

Taylor High School

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Brad Dougan