Brad Eykamp
Dekalb,Illinois
Summary
Dedicated and friendly Service Representative with over 10 years of experience in delivering exceptional customer service. Expertise in oral and written communication, active listening, and problem-solving facilitates the creation of tailored solutions that enhance customer experiences. Recognized for meticulous attention to detail that ensures every customer interaction is handled with care and precision.
Overview
8
8
years of professional experience
Work History
Sr Spec CX Annuity Ops
Protective Life & Annuity
Birmingham, AL
07.2023 - Current
- Understand process for multiple withdrawal formats.
- Processed a high volume of customer requests by form utilizing strong written communication skills and understanding of customer concerns.
- Assisted in multiple instances of process documentation to ensure consistent processing.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
Customer Service Representative
Protective Life & Annuity
Birmingham, AL
01.2020 - 07.2023
- Addressed customer inquiries, concerns and complaints by providing solutions and alternatives, ensuring resolution.
- Respond to a high volume of incoming calls, utilizing strong listening and communication skills to identity customer problems, needs and opportunities.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
District Manager and Phone / Tablet Repair technician
Certified Phone Repair
Elgin, IL
02.2018 - 12.2020
- Located, developed, and promoted talented employees to cultivate a collaborative and hardworking leadership team.
- Met deadlines by proactively managing individual and team tasks.
Education
High School Diploma - Computer Networking and Cyber Security
Devry University
Addison, IL06.2011
High School Diploma - undefined
Dixon High School
Dixon, IL06.2010
Skills
- Proficient in MS Office (Word, Excel, PowerPoint) Outlook, MS Project, Salesforce, TFS Project Management
- Ability to work in a team
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Critical thinking
- Computer skills
- Problem resolution
Timeline
Sr Spec CX Annuity Ops
Protective Life & Annuity
07.2023 - Current
Customer Service Representative
Protective Life & Annuity
01.2020 - 07.2023
District Manager and Phone / Tablet Repair technician
Certified Phone Repair
02.2018 - 12.2020
High School Diploma - undefined
Dixon High School
High School Diploma - Computer Networking and Cyber Security
Devry University