Brad Jackson

• Resolved customer complaints in professional and timely manner.
• Hired, trained and supervised team of service staff members to meet business goals.
• Developed and maintained positive relationships with customers to build rapport and trust.
• Monitored service staff performance and provided feedback for improvement.
• Monitored inventory levels and placed orders to replenish stock.
• Analyzed service reports to identify areas of improvement.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Evaluated employee performance and conveyed constructive feedback to improve skills.

• Educated and advised customers on preventive measures to reduce pest infestations.
• Applied pesticides to inside and outside of structures utilizing company protocols.
• Applied chemical solutions on building surfaces to eliminate pests.
• Responded to customer inquiries and complaints regarding pest control services and solutions.
• Complied with safety guidelines and regulations with during pest control processes.
• Generated PIG leads to help grow branch

Trained and supervised junior lawn care assistants to improve quality of team output.

• Used proper PPE and safety protocols for personal health and safety of other staff.
• Monitored quality control and trends to report to job site supervisor.
• Operated varied types of lawn care vehicles, following safety protocols to prevent accidents.
• Applied fertilizer and other nutrients to lawns to promote healthy growth.
• Developed lasting customer relationships and grew network over time.
• Treated lawns with preventative herbicides.