Brad Nielsen
Kennewick,WA
Summary
Looking for an advancement opportunity in the area of leadership.
Overview
5
5
years of professional experience
Work History
Social Worker
DSHS
Kennewick, WA
01.2022 - Current
- Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs.
- Maintained regular contact with clients by office visits by client, phone calls and letters.
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
Customer Service Representative
DSHS
Kennewick, WA
01.1998 - 12.2002
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls.
- Answered Questions from clients at the front counter.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Master of Science - Psychology
Washington State University
Pullman, WA (Richland Branch Campus)06.2001
Bachelor of Science - Sociology
Western Washington University
Bellingham, WA06.1991
High School Diploma -
Capital High School
Olympia, WA06.1987
Skills
- Case Management
- Crisis Intervention
- Case Needs Assessment
- Treatment Planning
- Community Outreach Expertise
Timeline
Social Worker
DSHS
01.2022 - Current
Customer Service Representative
DSHS
01.1998 - 12.2002
Master of Science - Psychology
Washington State University
Bachelor of Science - Sociology
Western Washington University
High School Diploma -
Capital High School