Summary
Overview
Work History
Education
Skills
Timeline
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Brad Nielsen

Kennewick,WA

Summary

Looking for an advancement opportunity in the area of leadership.

Overview

5
5
years of professional experience

Work History

Social Worker

DSHS
Kennewick, WA
01.2022 - Current
  • Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs.
  • Maintained regular contact with clients by office visits by client, phone calls and letters.
  • Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
  • Helped clients develop new coping mechanisms and techniques to drive behavior modification.

Customer Service Representative

DSHS
Kennewick, WA
01.1998 - 12.2002
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls.
  • Answered Questions from clients at the front counter.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

Master of Science - Psychology

Washington State University
Pullman, WA (Richland Branch Campus)
06.2001

Bachelor of Science - Sociology

Western Washington University
Bellingham, WA
06.1991

High School Diploma -

Capital High School
Olympia, WA
06.1987

Skills

  • Case Management
  • Crisis Intervention
  • Case Needs Assessment
  • Treatment Planning
  • Community Outreach Expertise

Timeline

Social Worker

DSHS
01.2022 - Current

Customer Service Representative

DSHS
01.1998 - 12.2002

Master of Science - Psychology

Washington State University

Bachelor of Science - Sociology

Western Washington University

High School Diploma -

Capital High School

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Brad Nielsen