BRAD SMICKLAS
Norman,OK
Summary
I have been working since i was 16 years old. I started as a caddie at Castle Pines golf club in Castle Rock Colorado in 1983. I was the first caddie hired so I had seniority. I was able to meet a lot of wealthy people and celebrities. I believe that helped me learn how people want to be treated at all levels of life.
I am a go getter! I can't stand for nothing to be going on. If I am at work and we are slow I will start to pick up trash outside. My father taught me that he could not give me respect. Respect is earned. I have learned over my career how to lead by example and never ask anything of anyone that I would not do myself. I have had many great employees over the years who I now call friends!
I am looking for my next adventure to be my last. I am 57 years old and I would like to work another 12-15 years and retire. I have heard great things about your company and believe I would be a great fit!
Thank you for your consideration, I would love to visit in person at your convenience!
Overview
35
35
years of professional experience
1
1
Certification
Work History
GENERAL MANAGER
OKLAHOMA CITY VOLKSWAGEN
OKC, OK
02.2023 - 11.2023
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Supervised employees through planning, assignments, and direction.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Guided management and supervisory staff to promote smooth operations.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Led employee evaluations with constructive feedback to boost performance.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Developed service and sales strategies to improve retention and revenue.
- Designed sales and service strategies to improve revenue and retention.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Ensured compliance with local health department regulations regarding food safety standards.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Conducted market research to identify trends, opportunities, and threats in the industry.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Conducted performance evaluations and provided feedback for growth.
- Mitigated business risks by working closely with staff members and assessing performance.
- Formed and sustained strategic relationships with clients.
- Established effective communication channels within organization.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Managed risk mitigation strategies across all operations.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Facilitated employee development through coaching and mentoring programs.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Prepared staff work schedules and assigned team members to specific duties.
- Collaborated with sales team to drive revenue growth.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Implemented campaigns and promotions to help with developing goods and services.
- Implemented continuous improvement initiatives for process optimization.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Analyzed market trends to identify growth opportunities.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Managed budgets, financial forecasting, and analysis.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Led cross-functional teams to achieve business goals.
- Negotiated contracts with suppliers for cost-effective solutions.
- Oversaw daily operations, optimizing efficiency and productivity.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Ensured compliance with industry regulations and standards.
- Developed and implemented operational policies and procedures.
- Implemented successful business strategies to increase revenue and target new markets.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Monitored progress by establishing plans, budgets and measuring results.
- Streamlined workflow processes to reduce costs and increase efficiency.
- Monitored inventory levels, managed procurement processes.
- Drove customer satisfaction by addressing concerns or feedback promptly.
- Coordinated with HR to recruit, train, and retain staff.
- Set departmental objectives aligned with company vision and mission.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Fostered positive relationships with clients and vendors.
- Cultivated a positive work environment promoting teamwork.
General Manager
Hudiburg Subaru
Norman, OK
04.2012 - 12.2022
- All previous duties listed at previous employer
GENERAL MANAGER
BOB MNOORE NISSAN
NORMAN, OK
02.2011 - 04.2012
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Supervised employees through planning, assignments, and direction.
- Administered employee discipline through verbal and written warnings.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
Chief Operating Officer
AUTOMAX AUTOGROUP
Oklahoma City, OK
01.2009 - 02.2011
- Maintained productive relationships and communication channels across organization.
- Established plans to address productivity, operational performance and staff retention and satisfaction.
- Led organizational development changes, enabling organization to better respond and adapt to industry and market changes.
- Developed and refined short- and long-term strategies to drive growth and profitability.
- Led employees to develop high-performing diverse teams and deliver on ambitious goals and objectives.
- Hired, trained, evaluated and retained high-performing, effective and diverse team embodying organizational culture.
- Reviewed, analyzed and interpreted financial statements.
- Developed operational policies and processes, guaranteeing staff maintained compliance with federal, state and local laws and regulations.
OWNER
Westpointe Chrysler Jeep Dodge
YUKON, OK
01.2007 - 12.2008
- As owner I was responsible for everything
General Manager
HUDIBURG NISSAN BUICK ISUZU
Oklahoma City, OK
12.2002 - 12.2007
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Supervised employees through planning, assignments, and direction.
- Administered employee discipline through verbal and written warnings.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Guided management and supervisory staff to promote smooth operations.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
ALL
Smicklas Chevrolet
Oklahoma City, OK
06.1988 - 11.2001
- Started out as a service advisor
- inventory control manager for new and used
- new car sales
- finance manager
- used car sales
- new car manager
- used car manager
- general sales manager
- This was my fathers business he sold to a public company named Group 1 Automotive
Education
Associate of Arts - Automotive Management
Northwood University
Cedar Hill, TX05-1987
Skills
- Decision-Making
- Customer Service
- Interpersonal Communication
- Problem-Solving
- Google Drive
- Team Management
- Calm Under Pressure
- Customer Relations
- Troubleshooting
- Planning
- Self-Directed
- Critical Thinking
- Flexible and Adaptable
- Networking
- Communication
- Analytical Thinking
- Conflict Resolution
- Problem Resolution
Affiliations
- I love to golf and fish!
- I love country music
- I love to travel
Certification
I was listed as a "Rain maker" with Nissan USA. That meant if I were to want to transfer to another Nissan store anywhere in the US, I would automatically be approved as an Executive Manager. The Executive Manager is a process that you have to complete in 12 months to be able to be listed as someone who can make all decisions on behalf of the store without the owners approval.
References
References available upon request.
Timeline
GENERAL MANAGER
OKLAHOMA CITY VOLKSWAGEN
02.2023 - 11.2023
General Manager
Hudiburg Subaru
04.2012 - 12.2022
GENERAL MANAGER
BOB MNOORE NISSAN
02.2011 - 04.2012
Chief Operating Officer
AUTOMAX AUTOGROUP
01.2009 - 02.2011
OWNER
Westpointe Chrysler Jeep Dodge
01.2007 - 12.2008
General Manager
HUDIBURG NISSAN BUICK ISUZU
12.2002 - 12.2007
ALL
Smicklas Chevrolet
06.1988 - 11.2001
Associate of Arts - Automotive Management
Northwood University