Joseph Branch
Round Rock,Texas
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
16
16
years of professional experience
1
1
Certification
Work History
General Manager
Southwest Theaters
10.2022 - 07.2024
- Oversee all daily operations of Pins & Wheels, including attractions, dining, guest services, maintenance, and events.
- Set operational goals and objectives aligned with the center's mission and vision.
- Lead, mentor, and supervise department managers and staff across various functions.
- Foster a collaborative and motivated team environment.
- Develop and manage budgets, ensuring fiscal responsibility and optimizing resource allocation
- Monitor financial performance and implement strategies to achieve revenue and profitability targets.
- Maintain a focus on delivering exceptional guest experiences by ensuring high-quality services, attractions, and customer interactions.
- Address guest feedback, concerns, and suggestions to continuously improve offerings.
- Develop and execute a strategic plan to enhance the center's market position, growth, and sustainability.
- Identify new opportunities for expansion, innovation, and revenue generation.
- Collaborate with the marketing team to create and implement effective marketing and promotional strategies.
- Ensure the center's online and offline presence effectively reaches target audiences.
- Ensure strict adherence to health, safety, and regulatory standards.
- Implement and enforce safety protocols and emergency procedures.
- Establish and maintain positive relationships with vendors, suppliers, and partners.
- Negotiate contracts and agreements to optimize service quality and costs.
- Act as the face of the center, engaging with guests, community members, and stakeholders.
- Worked effectively in fast-paced environments.
- Participate in community events and initiatives to enhance the center's visibility.
- Generate regular reports on operational performance, financial results, and guest feedback.
- Use data-driven insights to make informed decisions and improvements.
Operations Supervisor
Airline Coach Service
01.2022 - 07.2022
- Lead and motivate a team of over 45-50 drivers ensuring safe, efficient, and timely operations.
- Ensured that all routes are running on schedule.
- Scheduled and operational planning including a basic understanding of KPIs, budget planning, and talent management.
- Ensured driver show a personal commitment to safety.
- Communicated issues and providing data to Headquarters and dispatch for timely resolution.
- Ensured Pre-Trip and Post-Trip Vehicle Inspections are completed.
- Build internal and external customer relationships.
- Ensured drivers are trained and meet company expectations outlined in our policies.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Ensured vehicles and equipment are cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Loan Coordinator
Home Point Financial
11.2020 - 06.2021
- Maintained communication and managed relationships with the client throughout the loan process
- Reviewed and validated PDF documents uploaded by the client prior to submitting them to the Underwriter.
Branch Manager
Admiral Enforcement (Security/ Law Enforcement)
08.2016 - 11.2020
- Supervised 4 locations throughout Hawaii, Texas, and California
- Responsible for hiring, evaluation and termination of staff
- Prioritized, planned, and oversaw several projects at one time
- Prepared and reviewed instructions to team
- Prepared data through software programs to review with team members to identify security issues and determine proper protocol and process management
- Provided support and coaching staff on customer service and strategies to increase performance, team collaboration, and building a positive work environment
- Addressed customer concerns and complaints by troubleshooting, resolving issues, providing conflict resolution in a timely fashion which led to customer retention and satisfaction
- Maintained a strong professional relationship with all current clients
- Developed and executed competitive business plans to include supporting strategies, tactics, budget resources, and timeline
- Maintain accountability of state regulations and laws
- Controlled budgets monitored expenses and data tracking through the company database
- Developed and implemented policies, protocols, and procedures based on the provided data
- Recruited, motivated, and trained a team of current and future leaders
- Oversaw multiple branches: managing operations, controlling budgets, monitoring expenses, and handling personnel issues
- Preserved peace and resolve conflicts within the community.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Security Officer
Sentry Security and Investigations
03.2016 - 09.2016
- Observed persons and conditions and provided aid when needed
- Responded to situations representing a threat to persons or property
- Responded to emergency calls regarding accident or injury
- Performed vehicle patrols
- Enforced all client policies, rules, procedures, and state laws.
Store Manager
GameStop
03.2015 - 01.2016
- Ensured all staff members providing outstanding customer service
- Responded to customer concerns and complaints quickly, effectively, and courteously
- Aligned customer needs with product and benefit solutions
- Supported the total shopping environment, including visual and operational elements, and the customer relationships that lead to sales and repeat business
- Conducted interviews and hired new personnel
- Ensured all store associates are knowledgeable on all aspects of their jobs, which includes all company/store policies, procedures, and guidelines
- Scheduled store associates to achieve optimum customer service levels
- Ensured the sales floor is always attended by a supervisor, and the store always has a supervisory employee present
- Delegated store tasks to ensure proper completion in an environment that puts the customer first
- Provided timely and appropriate feedback to all store associates concerning performance, including daily coaching, conducting performance coaching discussions as appropriate, and writing and presenting annual performance appraisals
- Communicated clearly and regularly with store associates, other Store Managers, the store support center, and multi-unit leaders to ensure that all company initiatives are implemented according to plan
- Protected company assets through effective inventory control and loss prevention practices
- Conducted meetings which focused on sales, P&L, and future goals
- Ensured that all areas of the store were clean, organized, and merchandised per company guidelines and all store fixtures and equipment are in proper working order
- Conducted counts, balance, and reconcile daily business transaction totals correctly and accurately in the POS system
- Managed all in-store merchandising activity and stock levels
- Communicated all shortages, record discrepancies, and out of stock issues to the District Manager and Regional Loss Prevention Manager.
Field Ticketing Specialist
Schlumberger
07.2014 - 08.2014
- Prepared and maintained field inventory sheets relating to chemicals, proppant levels, and tools
- Ensured that all chemicals and proppants are accurately accounted for
- Maintained central logistics location and trans loaders and provided regular updates of job status for arrivals and departures from location.
Automated Logistical Specialist
US Army
11.2009 - 11.2013
- Submitted request orders for all chemicals and proppant
- Coordinated with Sand logistics and field Supervisor on site to schedule movement of inbound and outbound truck
- Tracked and reported demurrage of any inbound truck within 2 hours from occurrence and liaise with manager and coordinated with any necessary corrective action
- Ensured proper mass balance is performed and recorded during every frac stage at the wellsite, including physical tank straps and tally
- Completed receipt ticket for client's signature and post job packet in a timely manner
- Managed over $15 million in inventories of property, equipment, and supplies
- Directly supervised and monitored the progress and performance of 3-unit supply specialists
- Maintained and created stock records and other documents such as inventory, material control, accounting reports, posts receipts and turn-ins
- Performed dues-ins and dues-outs accounting supply reports
- Received and counted stock items and recorded data both manually and using computer system
- Verified inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors
- Reviewed and verified all quantities received against the bills of lading, contracts, purchase requests, and shipping documents
- Packed and unpacked items to be stocked on shelves in stockrooms, warehouses, and storage yards
- Stored items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas
- Determined proper storage methods, identification, and stock location based on turnover, environmental factors, and physical capabilities of facilities
- Repaired and constructed fiberboards, bins, lines, shelving, and other storage locations
- Simplified and standardized the overall collection and use of maintenance data
- Kept records on the use or damage stock or stock-handling equipment
- Banded equipment and supplies for transport
- Processed requests and turn-in documents at direct support level through warehousing section
- Operated material-handling equipment such as automated pallet and 10k series forklifts and above.
Auxiliary Police Officer
Roseland Police Department
04.2008 - 07.2013
- Observed persons and conditions and provided assistance when needed
- Responded to situations representing a threat to persons or property
- Responded to emergency calls regarding accident or injury
- Monitored video surveillance equipment
- Issued citations for parking and traffic violations
- Wrote reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
- Investigated crimes on campus, apprehended offenders when possible, and recovered stolen property, if any
- Assisted drivers with jump starts or access to vehicle when keys were locked inside.
Public Safety Officer
Union County College
03.2008 - 10.2009
- Enforced all College policies, rules, procedures, and state laws
- Preserved peace and resolved conflicts on campus
- Observed persons and conditions and provided assistance when needed
- Monitored CCTV to prevent or respond to criminal activity
- Responded to situations representing a threat to persons or property
- Responded to emergency calls regarding accident or injury
- Monitored video surveillance equipment
- Issued citations for parking and traffic violations
- Wrote reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
Education
Bachelors - Computer Information Technology
DeVry University
03.2025
Associate's degree - Computer Information Technology
DeVry University
08.2022
Diploma - Master Tractor Trailer Driver
CDL School
01.2014
Associates - Criminal Justice
Sanford-Brown Institute-New York
01.2008
Skills
- Account Management
- Active Listener
- Analytical Skills
- Coaching
- Critical Thinking
- Customer Service
- Customer Service Management
- Data Analysis
- Decision-Making
- Detailed oriented
- Forklift operations 4k, 6k and 10k series
- Intermediate Computer knowledge
- Judgment and Decision Making
- Leadership Driven
- Logistics Management
- Supervisory Skills
- Time Oriented
- Leadership and team building
Websites
Volunteeringleadership
Roseland Police Department, Auxiliary Police Officer
Certification
- Manager Food Handler Training - Expires 11/2027
Timeline
General Manager
Southwest Theaters
10.2022 - 07.2024
Operations Supervisor
Airline Coach Service
01.2022 - 07.2022
Loan Coordinator
Home Point Financial
11.2020 - 06.2021
Branch Manager
Admiral Enforcement (Security/ Law Enforcement)
08.2016 - 11.2020
Security Officer
Sentry Security and Investigations
03.2016 - 09.2016
Store Manager
GameStop
03.2015 - 01.2016
Field Ticketing Specialist
Schlumberger
07.2014 - 08.2014
Automated Logistical Specialist
US Army
11.2009 - 11.2013
Auxiliary Police Officer
Roseland Police Department
04.2008 - 07.2013
Public Safety Officer
Union County College
03.2008 - 10.2009
Bachelors - Computer Information Technology
DeVry University
Associate's degree - Computer Information Technology
DeVry University
Diploma - Master Tractor Trailer Driver
CDL School
Associates - Criminal Justice
Sanford-Brown Institute-New York