Braddast Johnson
Waco,TX
Summary
Dynamic leader with a proven track record at Aramark, enhancing team performance and customer satisfaction through expert training and staff motivation. Skilled in decision-making and relationship building, I've significantly improved operational efficiency and safety standards. My approach prioritizes results, achieving objectives with precision and a customer service focus.
Overview
20
20
years of professional experience
Work History
Shift Lead
Aramark
Waco, TX
10.2020 - 08.2024
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Collaborated with management to develop strategies for improving overall store operations.
- Completed cash and credit card transactions accurately using POS software.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Commercial Cleaner
Sweep
Waco, TX
01.2018 - 08.2021
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained clean, neat, and professional entrances.
- Maintained clean environments across various industries including offices, medical facilities, schools, retail spaces, and warehouses.
- Organized and used industrial cleaning products following strict safety procedures.
- Improved building cleanliness with continuous sanitizing of high-touch areas.
- Improved overall cleanliness of facilities by diligently adhering to established sanitation standards and protocols.
- Developed and maintained cleaning schedules to clean designated areas and manage shifts.
- Optimized cleaning routes and methods for large facilities, achieving comprehensive coverage in less time.
- Reinforced client trust and satisfaction, adhering strictly to confidentiality agreements while cleaning sensitive office areas.
- Ensured safety and cleanliness in high-traffic areas, preventing slip and fall accidents through timely mopping and spill management.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Team Lead
KFC Restaurant
Waco, TX
09.2012 - 05.2019
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Manager
Arby's Restaurant
Waco, TX
06.2004 - 08.2011
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Education
Diploma - Basic
Mart High School
Mart, TX05.1997
Skills
- Decision-making capabilities
- Customer service focus
- Employee Training
- Guest service
- Team motivation
- Workplace Safety
- Staff Motivation
- Team Supervision
- Customer Service Management
- Training Assistance
Work History
Patient service worker
Aramark
Waco, TX
10.2024 - Current
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored new staff on efficient service techniques and customer interaction.
- Streamlined inventory management processes to reduce waste and optimize resource allocation.
- Implemented training programs that improved team performance and enhanced service delivery.
- Developed standard operating procedures to ensure consistency in service quality across shifts.
- Utilized problem-solving skills to address complex customer needs effectively.
- Collaborated with team members to ensure optimal service quality for all customers.
- Identified potential safety hazards through routine checks of supplies, equipment and environment.
- Established strong relationships with clients, leading to increased trust and loyalty.
- Learned other teammates' work tasks to train as backup.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Used equipment properly to avoid workplace hazards or injuries.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
- Followed safety procedures and guidelines to maintain safe working environments.
- Organized work to meet demanding production goals.
- Answered customers' questions, recommended items, and recorded order information.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Timeline
Shift Lead
Aramark
10.2020 - 08.2024
Commercial Cleaner
Sweep
01.2018 - 08.2021
Team Lead
KFC Restaurant
09.2012 - 05.2019
Manager
Arby's Restaurant
06.2004 - 08.2011
Diploma - Basic
Mart High School