Braden McInnis
Northville,MI
Summary
Dynamic and motivated professional with proven experience in customer service, sales, operations management, and quality assurance. Skilled in building client relationships, running day-to-day operations, leading teams, and creating marketing campaigns that drive revenue. Adaptable and resourceful, with strong communication skills, and the ability to manage responsibilities independently.
Overview
6
6
years of professional experience
Work History
Golf Course Operations Manager (Seasonal)
Idyl Wyld Golf Course
Livonia, MI
03.2023 - Current
- Direct day-to-day operations, including scheduling, staff supervision, customer service, and facility oversight.
- Serve as acting manager in the Director's absence, trusted with full operational authority.
- Developed and executed advertising campaigns for golf cart screens and in-shop promotions, increasing sales of merchandise and services.
- Spearheaded sales efforts, including the successful preparation and sale of 25+ golf carts, ensuring quality and customer satisfaction.
- Built strong customer relationships, resolving issues promptly and enhancing the player experience.
- Managed pro shop operations, including point-of-sale transactions, inventory management, and vendor coordination.
- Trained and guided seasonal staff to uphold professional service standards and operational efficiency.
- Implemented process improvements to streamline scheduling, staff performance, and customer flow during peak hours.
Shipping & Receiving Lead (Seasonal)
PDS Services / The ID source
Farmington Hills, MI
10.2023 - 03.2024
- Managed shipping and receiving operations during the golf course off-season.
- Oversaw order fulfillment, packaging, and quality inspections for outbound shipments.
- Coordinated deliveries using company vehicle, ensuring timeliness and accuracy.
- Trained seasonal staff and collaborated with management to meet client deadlines.
Quality Supervisor / Third-Party Inspector
CSG
New Boston, MI
10.2021 - 10.2023
- Supervised quality inspection teams at automotive manufacturing plants, including Webasto Convertibles, Vitro Automotive Glass, and Brose Jefferson.
- Identified and reworked quality issues, sustaining FIFO inventory and part flow.
- Developed and executed defect sheets daily to monitor production performance.
- Consulted with engineers to create work instructions and strengthen quality assurance standards.
- Acted as primary liaison between clients and CSG, ensuring satisfaction and compliance.
- Provided on-site leadership, coaching new inspectors and improving overall team performance.
Golf Course Assistant (Seasonal)
Whispering Willows Golf Course
Livonia, MI
04.2019 - 10.2020
- Supported pro shop operations including scheduling tee times, handling money transactions, and serving customers.
- Maintained golf carts and course facilities to ensure a professional customer experience.
- Assisted with inventory control of supplies and merchandise.
Education
High School Diploma -
Farmington High School
Farmington Hills, MI05.2021
Skills
- Client engagement and relationship building
- Conflict resolution
- Team supervision and training
- Process improvement
- Campaign development and advertising
- Sales growth and documentation
- Inspection and compliance
- Data entry and remote communication tools
- Shipping, receiving, and inventory management
- FIFO processes
Timeline
Shipping & Receiving Lead (Seasonal)
PDS Services / The ID source
10.2023 - 03.2024
Golf Course Operations Manager (Seasonal)
Idyl Wyld Golf Course
03.2023 - Current
Quality Supervisor / Third-Party Inspector
CSG
10.2021 - 10.2023
Golf Course Assistant (Seasonal)
Whispering Willows Golf Course
04.2019 - 10.2020
High School Diploma -
Farmington High School