Luke Boerner
Delaware
Summary
Results-driven professional with over three years of experience building client relationships, driving retail sales, coordinating high-profile events, and delivering exceptional customer experiences in a fast-paced private club environment. Skilled at identifying customer needs, recommending solutions, and creating long-term relationships that increase client satisfaction and revenue. Recognized for strong communication, leadership, and problem-solving abilities with a passion for exceeding expectations.
Overview
10
10
years of professional experience
Work History
Assistant Golf Pro & Retail Operations Manager
Scioto Reserve Country Club
Powell
02.2026 - Current
- Manage golf shop retail operations, including merchandising, inventory, purchasing, pricing, and point-of-sale performance while driving revenue through consultative sales and product recommendations.
- Assumed leadership responsibilities post-departures of General Manager and Head Golf Professional, maintaining seamless daily operations and enhancing member satisfaction.
- Led tournament operations and member events while coordinating staff schedules and collaborating with departments to deliver exceptional club experiences.
- Built lasting relationships with members through personalized service and golf instruction, proactively solving problems in a fast-paced private club.
Assistant Golf Professional
Kinsale Golf & Fitness Club
Powell
03.2023 - 02.2026
- Build lasting relationships with club members by delivering personalized service and golf instruction.
- Enhanced golf shop revenue through tailored product recommendations and effective merchandising strategies.
- Coordinated tournaments and member events, delivering exceptional customer experiences from planning to execution.
- Resolve member concerns quickly while maintaining a high standard of service.
- Managed inventory, purchasing, and daily retail operations, ensuring accurate financial reporting.
- Collaborate with staff across departments to deliver seamless club operations.
Operations Intern
The Memorial Tournament
Dublin
05.2021 - 06.2022
- Coordinated logistics with vendors, volunteers, and tournament staff to support seamless tournament operations.
- Assisted with hospitality operations and event execution, enhancing guest experience for thousands of attendees.
- Responded to operational challenges in a fast-paced environment while maintaining exceptional service standards.
- Facilitated daily operations for tournament activities. for one of professional golf's premier tournaments.
Golf Shop Assistant
Delaware Golf Club
Delaware
05.2016 - 06.2021
- Assisted customers in selecting golf equipment, apparel, and accessories based on individual needs.
- Recommended products through consultative conversations, enhancing customer satisfaction and loyalty.
- Managed merchandising displays and monitored inventory levels to ensure product availability and visual appeal.
- Processed sales transactions while maintaining accurate cash handling procedures.
- Built positive customer relationships that fostered repeat business and contributed to a welcoming shopping environment.
Education
BA - Marketing & Sports Management
Ohio Wesleyan University
Delaware, OH12-2022
Skills
- Relationship Building
- Consultative Selling
- Customer Success
- Territory & Account Development
- Business Development
- Negotiation
- Client Retention
- Inventory Management
- Event Coordination
- Microsoft Office
- Marketing
- Leadership & Team Collaboration
Accomplishments
Dean's List - Fall 2019
Volunteer Experience
- Common Ground Free Store, 10/18
- Feed the Homeless Event, 2018-2022
Campus Involvement
- Delta Tau Delta Fraternity, Member, New Member Educator & Intramural Chair
- Ohio Wesleyan Men's Golf Team, Captain, 2018-2022
Timeline
Assistant Golf Pro & Retail Operations Manager
Scioto Reserve Country Club
02.2026 - Current
Assistant Golf Professional
Kinsale Golf & Fitness Club
03.2023 - 02.2026
Operations Intern
The Memorial Tournament
05.2021 - 06.2022
Golf Shop Assistant
Delaware Golf Club
05.2016 - 06.2021
BA - Marketing & Sports Management
Ohio Wesleyan University