Summary
Overview
Work History
Education
Skills
Personal Information
Certification
References
Timeline
Generic

Carrie Drazek

St. Petersburg,FL

Summary

Dynamic operations management professional with extensive experience in airline and air cargo logistics, recognized for exceptional customer service at Motorcycle Express, Motorcycles In Motion, and Continental Airlines. Proven ability in strategic project planning and training initiatives, resulting in optimized client engagement and robust partnerships. Combines creativity with analytical skills to drive business growth and enhance service quality.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Operations Director/Seasonal Business

Motorcycles In Motion, Inc.
St. Petersburg, FL
01.2006 - Current
  • Managed an international riders program called Motorcycles In Motion supporting motorcycle travelers with foreign plates.
  • Enhanced efficiency of sales systems through strategic collaboration with travelers worldwide.
  • Collaborated with an independent contractor serving as the primary in-house insurance agent.
  • Delivered quarterly updates, analyzed reports and developed marketing strategies to boost sales within leading US Insurance company's foreign rider service.

Operations Director/Seasonal Business

Motorcycle Express Services, Inc.
St. Petersburg, FL
01.2006 - Current
  • Operated freight forwarding company focused on motorcycle express logistics.
  • Managed Motorcycles In Motion, an international riders program ensuring motorcycle travelers with foreign plates.
  • Coordinates training programs and manages recruitment processes for team enhancement.
  • Functioned as Airline Reservation Agent handling customer care at Continental Airlines.
  • Transitioned from quality control to coordinating travel accommodations at AAA Corporate.

VIP Coordinator

Eye Care International
Tampa, FL
01.2022 - 09.2024
  • Executed staff recruitment, training programs and performance management.
  • Collaborated on managing marketing initiatives to boost business.
  • Collaborated with President on administrative tasks to support business growth.
  • Conducted consistent communication with clients to provide updates on project milestones.

Owner

Skye Marketing & Advertising
01.1999 - 01.2002
  • Managed comprehensive operations of a boutique marketing and advertising agency.
  • Facilitated acquisition of new client accounts.
  • Managed creative teams to ensure timely project completion across all campaigns.
  • Led recruitment and supervision of a diverse team contributing to creative, sales, and finance activities.

Airline Reservations

Continental
01.1997 - 01.2001
  • Executed reservation bookings using airline software systems, with the highest level of customer care.
  • Adapted quickly to newly introduced software programs.
  • Excelled in the critical importance of customer care.
  • Swiftly transitioned to next client upon call drop, ensuring client satisfaction.

Creative Entrepreneur

Self Employed Web
Tampa, FL
01.1991 - 01.1996
  • Earned income as a professional actor.
  • Collaborated with agent to promote various products in person.
  • Leveraged acting background to successfully train and coach individuals for job placement.

Travel Agent

AAA Corporate Business Travel
Tampa, FL
01.1991 - 12.1991
  • Oversaw quality control processes within accounting for ticket management.
  • Managed all travel arrangements including flights, accommodations, and car rentals for corporate clientele.

Education

B.A. - Fine Arts

USF
01.1989

Skills

  • Exceptional Customer Service
  • Skilled in Diverse Software Applications
  • Marketing tactics
  • Client engagement optimization
  • Partnership development
  • Operations management
  • Relationship building
  • Verbal and written communication
  • Design coordination
  • Employee development
  • Service quality assurance

Personal Information

Relocation: Willing to relocate for the right position.

Certification

Dangerous Goods Regulations (DGR) for accepting DG Consignments, as per IATA Dangerous Goods Training Guidance 7.3

References

References available upon request.

Timeline

VIP Coordinator

Eye Care International
01.2022 - 09.2024

Operations Director/Seasonal Business

Motorcycles In Motion, Inc.
01.2006 - Current

Operations Director/Seasonal Business

Motorcycle Express Services, Inc.
01.2006 - Current

Owner

Skye Marketing & Advertising
01.1999 - 01.2002

Airline Reservations

Continental
01.1997 - 01.2001

Travel Agent

AAA Corporate Business Travel
01.1991 - 12.1991

Creative Entrepreneur

Self Employed Web
01.1991 - 01.1996

B.A. - Fine Arts

USF

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Carrie Drazek