Results-oriented team leader with expertise in customer service and sales. Manages client inquiries effectively, builds strong relationships, and coaches employees to meet sales targets. Delivers exceptional service and enhances customer satisfaction while driving team success and supporting company growth.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Sales Agent
American Life Insurance Company
Cleveland, Tennessee
05.2026 - Current
Continuously met sales goals via strategic prospecting.
Conducted needs assessments to identify suitable insurance solutions for clients.
Assisted clients in understanding insurance policies and coverage options.
Negotiated agreements with clients to create mutually beneficial terms. and handled complaints or objections.
Managed client inquiries via phone, email, and in-person consultations promptly.
Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
Coached new employees on best practices for closing deals quickly and efficiently.
Attended meetings with current and prospective customers to discuss their business needs.
Participated in team meetings to share insights on market trends and client feedback.
Shift Leader
McDonald's
Charleston, Tennessee
07.2023 - 04.2026
Supervised team members during busy shifts to maintain service quality.
Trained new employees on operational procedures and customer service standards.
Coordinated daily tasks to optimize workflow and improve efficiency in the kitchen.
Resolved customer complaints promptly to enhance overall dining experience.
Assisted in training new employees on shift operations.
Maintained an organized work environment by delegating tasks to staff.
Delegated tasks to employees and monitored activities and task completion.
Upheld company standards and compliance requirements for operations.
Positioned skilled staff in key areas throughout shift to optimize department productivity.