Braden Skidmore
Butler,PA
Summary
Dedicated automotive professional with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
6
6
years of professional experience
Work History
SERVICE ADVISOR
DIEHL AUTOMOTIVE GROUP
08.2020 - 05.2024
- Managed service department business at a multi-million dollar car dealership
- Negotiated pricing for repairs with customers and other shops to complete services as efficiently as possible
- Maintained communication with customers and kept technicians schedule organized to complete all repairs
- Served as the main point of contact between multiple service technicians and daily customers helping them make informed maintenance and repair purchase decisions
- Partnered with other shops, warranty companies and insurance estimator/appraisers to determine coverage and ensure repairs are handled timely
- Interviewed customers to confirm the exact issue they are having with their vehicle and relayed these concerns to the technician in order to help resolve the issue
BACK OF HOUSE MANAGER
BACK HOME BBQ & BREW CO.
06.2023 - Current
- Manage and optimize back-of-house operations, ensuring the kitchen operates efficiently and smoothly
- Maintain inventory to ensure the restaurant remains well-stocked and prepared for peak service periods while minimizing waste
- Ensure kitchen staff adheres to all health and safety standards.
MARKETING REPRESENTATIVE
RENEWAL BY ANDERSEN
10.2019 - 04.2020
- Worked with a team of marketing professionals to build rapport with prospective customers and show the value of the product
- Obtained information about clients' windows and doors to identify their replacement needs and successfully scheduled qualified leads for the sales team.
BENEFITS CONSULTANT
AFLAC INSURANCE
10.2018 - 09.2019
- Assisted employees of local businesses in understanding and selecting health insurance benefits tailored to their individual needs
- Developed and maintained a book of business, fostering professional relationships with local business owners to enhance the quality of their companies and improve employee job satisfaction.
Education
B.A. HISTORY - History
CLARION UNIVERSITY OF PENNSYLVANIA
Clarion05.2017
Skills
- Customer Service
- Computer Skills
- Documentation And Reporting
- Customer Retention
- Workflow Management
- Excellent Communication
- Multitasking and Organization
- Customer Relationship Management
Timeline
BACK OF HOUSE MANAGER
BACK HOME BBQ & BREW CO.
06.2023 - Current
SERVICE ADVISOR
DIEHL AUTOMOTIVE GROUP
08.2020 - 05.2024
MARKETING REPRESENTATIVE
RENEWAL BY ANDERSEN
10.2019 - 04.2020
BENEFITS CONSULTANT
AFLAC INSURANCE
10.2018 - 09.2019
B.A. HISTORY - History
CLARION UNIVERSITY OF PENNSYLVANIA
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