Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
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Braden Van Boerum

Allen,Texas

Summary

Adept Shift Manager with a proven track record at Braums, enhancing customer satisfaction and business growth through relationship building and handling customer complaints. Excelled in staff development and maintaining operational excellence, even under pressure. Skilled in customer service and fostering a motivated team environment, consistently leading by example to drive team performance.

Overview

3
3
years of professional experience

Work History

Shift Manager

Braums
08.2021 - Current
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Trained and mentored new employees to maximize team performance.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Excelled in every store position and regularly backed up front-line staff.
  • Inventoried and ordered deliveries of product.
  • Key holder
  • Made daily deposits and had access to the store safe

Education

High School Diploma -

Allen High School
Allen, TX
05.2023

Skills

  • Equipment Troubleshooting
  • Staff Development
  • Inventory Control
  • Documentation And Reporting
  • Sales Strategies
  • Employee Training
  • Relationship Building
  • Staff Motivation
  • Handling Customer Complaints
  • Inventory controls
  • Accurate money handling
  • Payment Processing
  • Flexible Schedule
  • Opening and closing procedures

Additional Information

  • Only call out due to sickness in order to comply with food and health safety regulations.
  • Even in high pressure and stress situations, I have never walked out or bailed on my team once in the 3 years with the company.
  • I don't leave until the days goals and jobs are done. an example may include staying extra late to finish assignments such as prep work that hasn't been finished or covering for a position in the case of a call out until a replacement arrives
  • Firm believer in how you do anything is how you do everything.
  • Trusted to have high levels of integrity. I have been known to return extra money that was incorrectly placed in our store change order.
  • Time off requests are given in a timely manner and are never last minute
  • Quick and passionate about learning. I am learning Spanish and German, while i may not excell in either, i find great joy in learning about these languages and culture around them.

Languages

German
Elementary
Spanish
Elementary

Timeline

Shift Manager

Braums
08.2021 - Current

High School Diploma -

Allen High School
Braden Van Boerum