Braden Webster
Painesville
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and streamlining event operations at Mission BBQ. Excelled in problem-solving and team leadership, significantly improving service delivery. Demonstrated exceptional presentation skills and a positive attitude, driving sales growth at Yankee Candle. Renowned for personable interactions and a collaborative spirit, consistently achieving and surpassing goals. I have also learn sign language for 3 years and do fairly well signing. I also have done research background and am interested in growing more research experience!
Overview
3
3
years of professional experience
Work History
Call Center Representative
Mission BBQ
08.2024 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Caterer
Mission BBQ
12.2022 - Current
- Enhanced client satisfaction by providing personalized catering services tailored to individual preferences and dietary requirements.
- Streamlined event preparation process for increased efficiency, ensuring timely delivery of high-quality catering services.
- Managed food inventory and supplies, reducing waste and maintaining optimal stock levels for diverse events.
- Collaborated with event planners, venues, and vendors to ensure seamless integration of catering services into overall event design.
- Provided professional consultation on menu selection and event planning details for prospective clients.
- Delivered outstanding customer service throughout the entire event planning process, resulting in repeat business from satisfied clients.
- Set up and disassembled food service stations, equipment and furniture per contract specifications.
Sales Associate
Yankee Candle
08.2022 - 12.2022
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Barback
Painesville Country Club
05.2021 - 05.2022
- Improved customer satisfaction by efficiently stocking and organizing bar supplies and maintaining a clean workspace.
- Reduced waste by accurately measuring and portioning ingredients for mixed drinks.
- Enhanced customer experience by engaging with patrons in a friendly and personable manner while assisting bartenders.
- Collaborated with kitchen staff to expedite food orders for bar patrons, leading to improved guest satisfaction.
- Supported event planning efforts for private parties held at the establishment, including setup and breakdown of events.
Education
Bachelor of Science - Psychology
SUNY Oneonta
Oneonta, NY05-2026
High School Diploma -
IStem
Mentor, OH05-2023
Skills
Event Management
Personable and friendly
[Language] Fluency
Presentation Skills
Problem-solving skills
Engaging Public Speaking
Sales Techniques
Schedule Preparation
Team Leadership
Teamwork and Collaboration
Positive Attitude
Accomplishments
- I achieved the Rank of Eagle Scout in 2023
- I have been in scouts for 13 years
- I was elected as Vice Chief of Membership twice, once in 2022 and once in 2023, for the national honor society of scouting
- I was Senior Patrol Leader in 2022
- I have been through extensive leadership training and have led group of up to 250 people at events
Scouting
Timeline
Call Center Representative
Mission BBQ
08.2024 - Current
Caterer
Mission BBQ
12.2022 - Current
Sales Associate
Yankee Candle
08.2022 - 12.2022
Barback
Painesville Country Club
05.2021 - 05.2022
Bachelor of Science - Psychology
SUNY Oneonta
High School Diploma -
IStem
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